What are the responsibilities and job description for the Senior Network Engineer position at C.R. England?
Overview
Company Overview
At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.
Why join us:
Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 100 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.
Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S. and 2020 recipient of US Best Manager Companies as recognized by Deloitte and the Wall Street Journal
Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture
Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.
Summary:
Position is responsible for designing, deploying, and maintaining the company’s network, WiFi, and Firewall, and supporting systems. Required creative thinking with developed troubleshooting abilities and problem-solving skills.
Responsibilities
Position Responsibilities:
Position will configure, install, and support Cisco and Brocade switches, Palo Alto and Juniper firewalls, and supporting technologies.
- Design, configure, and install networks.
- Troubleshoot enterprise network and computer systems.
- Provide escalation support for corporate service desk and end users.
- Participate in on-call rotation for after-hours support.
- Respond to network and computer system incidents.
- Participate in IT projects.
Essential Functions:
Additional Essential Functions:
- Must manage time effectively with minimum supervision, working in an efficient manner while performing tasks with varying time requirements.
- Practice and observe safety rules and regulations and encourage others to do so at all times
- Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies
- Treat each individual with care, dignity, fairness, respect and recognition
- Work productively and collaboratively with direct supervisor and peers.
- Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
- Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
- Must be able to work with office equipment, utilizing computers for majority of tasks.
Qualifications
Education and Experience:
- 4-year degree in information systems or computer science or business-related field or at least 10 years work-related experience as a network administrator or engineer.
- Understanding of IT Service Management (ITSM).
- Must know network protocols such as TCP/IP, UDP, HTTP, HTTPS, and DNS.
- Understanding of network concepts and firewalls.
- Excellent organizational skills required.
- Excellent communication skills required.
- Accuracy and attention to detail is essential
- The ability to adapt to a changing environment.
Working Environment and Conditions:
- Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.
- Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
- Must be able to handle incoming requests for assistance via phone and in person while working on other tasks
- Must remain professional in light of challenging situations that may occur in the location
- Must participate in on-call rotation and be available to work evenings and weekends.
- Must be able to travel by car and plane.
Physical Requirements:
- Capable of hearing, with or without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
- Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 50 pounds.
- Capable of working extended hours, to include weekends, holidays and various shifts (to include evening and night shifts) as necessary.
- Capable of sitting at a desk for extended periods of time and working computer equipment
- Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
- Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.
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