Director of Operations

Position Overview

Impact You’ll Make

Keep our communities fed.

Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.

As Director of Operations, you are responsible for the operations of the grocery/perishable warehouses and warehouse maintenance and support facilities at a high-volume, fast-paced distribution center. This position is accountable for achieving overall operating results consistent with individual and company performance goals. Specifically, you will be responsible for the annual operating plan and budget for your facilities.

In this role, you will direct communication and collaboration with customers of the distribution center to ensure results meet or exceed customer expectations for product quality and service reliability, speed, and accuracy. You will be responsible for overseeing maintenance processes, record keeping, safety protocol, security services, and inventory control to ensure distribution center work teams, service providers, equipment, and physical assets are safe and secure.

Additionally, you will be responsible for the recruitment and training of team members, as well as ensuring ongoing skills development and coaching is provided to improve job performance and enable individuals to improve their advancement potential within the organization.

Job Description

You Will Contribute By

• Reviewing and evaluating performance of all distribution center functions, addressing performance gaps, and taking corrective action, as needed, to ensure the managers of each functional area are delivering on operating goals.
• Assessing business conditions, evaluating emerging business needs (e.g., seasonality, promotion events), and taking action to address near-term opportunities to improve service, reduce costs, and/or generate incremental revenue to enhance operational results across the distribution system.
• Overseeing preparation of the annual operating budget for assigned warehouses, garage, fleet, offices, and support functions; evaluating and adjusting proposed budgets to achieve overall company goals and approving final operating budgets for submission to the director of distribution.
• Preparing, evaluating, and approving capital expenditure proposals to replace or upgrade facilities and equipment, and submitting proposals with justification to the director of distribution for entry into the annual capital budgeting process for warehouse and distribution.
• Directing the adoption and use of improved processes, new equipment, and new facilities; accountable for achieving incremental business results from the use of these investments.
• Creating high customer service expectations among team members; monitoring results with customers to ensure performance is meeting expectations, and taking action to correct performance gaps and/or address improvement opportunities.
• Maintaining a safe environment for team members and visitors in accordance with company policies and health and safety regulations; accountability for providing a safe work environment; elimination of accidents and the security of distribution center facilities and team members while on company property.
• Overseeing management of facilities and equipment; identifying necessary remodeling or replacement of obsolete or unproductive assets based on operational need and economic justification.
• Oversight of record keeping, inspections, audits, and safety training.
• Conducting performance appraisals and coaching direct reports to enhance individual and team performance. Assisting in developing individual and team performance improvement goals aimed at supporting the achievement of company objectives.
• Developing and maintaining a succession plan; accountability for training and staffing activities that provide equal opportunity for motivated team members to advance in the organization.
• Monitoring the effectiveness of development and skill-building systems against productivity and employee turnover goals and taking corrective action as needed.
• Travel Required: No

Requirements

• 7-10 years of proven successful third-party logistics and/or CPG leadership. Wholesale operations and understanding are a plus.
• Specialized Knowledge of Supply Chain Operations, Transportation, Logistics, Warehouse Automation, WMS, TMS, etc.
• Experience in financial planning (P&L), budgets and possessing the ability to get results to achieve growth and reduce costs, plus a complete understanding of audit procedures
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
• Proficiency with any Warehouse Management Systems (i:e Blue Yonder, SAP, Infor, Manhattan)
• Union experience preferred

We’re Searching for Candidates With

• The ability to maintain a high level of confidentiality when required.
• Strong leadership and management skills through a direct and matrixed organization.
• Strong oral and written communication skills.
• Knowledge and practice of Lean Six Sigma principles and continuous improvement mindset
• The ability to handle multiple tasks, organize, and coordinate activities effectively in complex situations
• Strong analytical skills and problem-solving skills.
• Experience collaborating with cross-functional teams in a matrix environment
• High standards of integrity and reliability; ability to build trust & loyalty with others.

We Offer

• Weekly Pay
• Benefits available from day 1 (medical, dental, vision, and more)
• Company matched 401k
• PTO and Holiday Pay offered
• Career Progression Opportunities
• Tuition Reimbursement
• Employee Health & Wellness program
• Employee Discounts / Purchasing programs
• Employee Assistance Program

Qualifications

Bachelor's Degree - General Studies

Shift

Company

C&S Wholesale Grocers, Inc.

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company: C&S Wholesale Grocers, LLC

Job Area: Warehouse Operations

Job Family: Operations

Job Type: Regular

Job Code: JC1061

ReqID: R-253750

About the Company:
C&S Wholesale Grocers, Inc.