Technician, Voice and Data

Overview

Responsible for the installation, testing, turn up & troubleshooting of VoIP equipment and maintaining all databases associated with the VoIP product offerings. Maintain current network and equipment as well as design and implement new voice offerings. Be proficient in VoIP and TDM voice services.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

• Install and maintain voice and data equipment in customer locations.
• Maintain equipment used in VoIP network. Maintain corporate IP phone network.
• Work closely with other technical personnel to maintain the network’s integrity.
• Work with customers to resolve any troubles and be proactive in trying to eliminate outages.
• Work with customers, vendors and other companies to test new products and maintain current network.
• Cross train with other employees.
• Be available via cell phone 24x7.
• Perform additional duties as assigned.

Qualifications

• REQUIRED
  • High School diploma or equivalent educational experience required.
  • Two year’s work experience in the telecommunications or data industry with experience in VoIP and TDM engineering required.
  • Must have strong communication skills and ability to work successfully in a team environment.
• PREFERRED
  • Experience in routing Voice over IP traffic a plus.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Voice and Data Technician must be able to work at a desk and perform accurate analysis and data entry for extended time periods. Must be able to travel to, inspect and analyze customer premises and equipment. Traversing indoor and outdoor property, kneeling, bending, sitting, climbing, reaching and standing may also be required. Must have appropriate driver’s license and be insurance eligible. Expected to work as-needed some evenings and weekends.