Assistant Account Manager

Job Title:

Assistant Account Manager

Job Description Summary

JOB SUMMARY:

The Assistant Account Manager is a position within the line of operations of C&W Services. The incumbent is responsible for the management of the assigned accounts, and the supervisors assigned to each account. Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, new hire orientation, training of supervisor and support personnel, customer relations, and special project work as requested.

Job Description

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

The Assistant Account Manager reports to the Account Manager and is responsible for the following activities:

Assists the Manager with the overall activities of a project(s), and supervises the supervisors

Directs and develops subordinates to produce professional results and workmanship of an efficient Facility Management organization

Ensure that all work performed under his/her supervision is done in a timely and costeffective manner according to the applicable codes.

Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.

Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.

Conducts quality assurance checks and manages materials inventory as well as general use of equipment

Coordinates and controls special projects work on weekdays and weekends per the

Periodic Schedule

Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable

Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied

Organize and develop short and long-term goals and objectives

Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.

Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety

Resolves on-site service delivery problems

Participates in ongoing management/technical skill development training programs Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in Kronos system

Create work orders in WOM system for any above standard service requested and coordinated/approved with the customer

Submit janitorial supply orders for each account on the Procurement system

Perform weekly inspections on CleanTelligent

Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws

Ensure that environmental procedures and issues are being implemented through the direction of the customer's environmental specialist representative.

Conducts safety training orientation of employees and upload them in Utrac system.

Conducts orientation of employees, develops employees skills/abilities and performs annual employee evaluations

Cover for account managers vacations when necessary

SUPERVISORY RESPONSIBILITIES, if any:

Responsible for Supervisors, Lead employees and line staff at the site(s) for two/three shifts.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

Five to ten years of management experience, and up-to-date knowledge of cleaning practices/procedures

Excellent verbal and written communications skills and the ability to interact effectively at all levels

Four-year degree preferred

Excellent customer and employee relations skills

Must be able to communicate effectively with a diverse workforce

Bilingual English and Spanish a MUST

WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:

A commercial/corporate site that requires extensive walking, must be able to attend to emergency requests in a 24/7 operation.

This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC guidelines or agreeing to regular

COVID testing

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cambridge, MA 02138: Relocate before starting work (Required)

Work Location: In person