Job Title

Subcontract Manager

Job Description Summary

JOB SUMMARY:
The Subcontract Manager is the “Client Facing Manager’ responsible for primary client communication, performance reporting and vendor performance. This position interacts daily with the other operating teams within the FACILITIES HUB Organization to ensure efficient, seamless, and exceptional service to our clients.

The Subcontract Managers’ responsibilities include, but are not limited to; daily team operations, client relationship management, vendor and supplier performance and risk mitigation in accordance with the standards set by C&W
Services. This position will also provide other business-related functions as requested in the performance of the duties as directed by Senior Management.

Job Description

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Daily management and oversight of designated FACILITIES HUB Accounts.
• Coordination of service delivery with other FACILITIES HUB Leaders to ensure quality.
• Ensure contractual requirements are being met with FACILITIES HUB Clients.
• Maintain overall national small business client relationships and retention on a day-to-day basis
• Provide Business Development with required responses for client RFIs and RFPs including narrative and financial responses as requested
• Manage new account start up in conjunction with FACILITIES HUB Senior Management.
• Prepare, review, and deliver client QBR presentations and reports
• Oversight of all clients required reporting including: KPI reports and analysis, work order and customer service statistics, customer surveys and compliance reporting, analysis, and implementation of action plans to achieve high standards of the vendor and supplier networks performance.
• Vendor Management – assist with sourcing to vet qualified vendors with a focus on meeting our clients’ expectations of performance, diversity, capability, and customer service delivery
• Develop and implement an exceptional Quality Assurance program

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

• Ability to speak, read, and write English fluently
• Minimum of an Associate Level diploma or equivalent
• Position requires presentation preparation and public speaking ability
• 3 to 5 years’ experience in vendor / supply chain management and building systems operations
• Leadership skill, training and team management experience required
• Able to take direction, work with minimal supervision, and lead a diverse team
• Attention to detail, pride in delivering excellent service, organization, and high levels of energy and endurance
• Must have strong computer skills (Word, Excel, Power Point, Visio, etc.) Experience with JD Edwards, Corrigo and/or Maximo is preferred
• Must have excellent customer service and written/verbal communication skills
• Must be well organized and detail oriented, while applying sound judgment and decision-making skills to both routine and non-routine issues that arise
• Candidates must be able to work well in a fast paced/high volume environment, and work well under pressure
• Candidates must have the ability to work a variable schedule within a 24x7 operation and must also be willing to work from home during off-hours when required
• Must be willing to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties
• Position may require travel to client presentations

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.