What are the responsibilities and job description for the Desktop Level 3 - TE role position at C4 Technical Services?
Job Description
Desktop Level 3
Location: Remote but must be open to travel 2 weeks a month
Provide level 2 end user support including but not limited to:
#DICE
Location: Remote but must be open to travel 2 weeks a month
- Customer Service will be key in this role. They will need to work with high level executives on transition of IT at locations.
Provide level 2 end user support including but not limited to:
- Support and maintenance of PCs including but not limited to:
- Assign users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
- Coordinate with authorized vendor for PC hardware repair.
- Monitor and remove virus, spy-ware, and other non-authorized software.
- Maintain and/or coordinate PC hardware inventory.
- Order and purchase standard equipment and software through approved vendors
- Support firm software
- Support Desktop Management with post-mass deployment issues of standard software
- Provide IT support for local software within their region. May coordinate support with a Product Champion.
- Upgrade local server software as necessary.
- Regular scheduled regional calls
- Proactively support Corporate IT and customer support changes and initiatives.
- Test phases of changing hardware and software standards.
- Monitor ticket queues to ensure SLAs and OLAs are met.
- Utilize the standard Knowledgebase per standard procedures.
- Reconciliation of Active Directory permissions as per internal securities audits.
- Reconciliation of licenses associated with locally purchased software.
- Coordinate with local vendors for cabling, phone system, printer/fax, and other IT related facilities maintenance.
- Tasks related to potential office remodels or relocations.
#DICE
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