Radiology Clinical Systems Analyst

The Radiology Information System (RIS) Analyst II position reports directly to the Ancillary Applications Supervisor (IA). The RIS Analyst II is mainly responsible for maintaining and supporting the enterprise radiology information system. These responsibilities are performed through implementation of new systems and investigation of operational problems engaging vendors when needed. The RIS Analyst II works closely with all Radiology departmental personnel and managers, Radiologists/Residents/Fellows to help support and optimize the radiology information system. The RIS Analyst II engages other Information Systems analysts when needed to provide technical assistance in the areas of software, hardware, integration and maintenance. The RIS Analyst II provides support for both critical and non-critical issues as well as perform day-to-day maintenance and application checks. The RIS Analyst II is also responsible for participating and/or leading projects, which could include integration with other hospital systems for sharing radiology services. All analysts will also be responsible for rotational on-call coverage that includes evenings, nights, weekends, and holidays.

System Specific Duties and Responsibilities:

• Radiology system analysis, design, and implementation
• Installation and support of all radiology applications
• Work with users at various level of the organization to determine operational needs
• Perform continual assessments of radiology application enhancements and requirements to facilitate continued improvements in software capability as required to meet the goals prioritized by the organization
• Provide continual consulting support for existing radiology applications
• Implement new radiology applications/systems as required by organization
• Conduct research to determine the industry best practices to help solve complex problems within the radiology applications
• Provide continual consulting support for existing radiology applications
• Assure existing radiology systems are processing effectively and accurately according to requirements
• Provide analysis and reports to stakeholders as required
• Perform testing of applications prior to implementation
• Work on assignments as assigned by the radiology application supervisor or other related projects
• Provide project management staff and management with status reports regarding assigned projects tasks
• Assist with project documentation preparation, as necessary
• Work in coordination with others to analyze, develop and implement clinical systems
• Assist with all radiology interface requirements identification to support
• Test Radiology interfaces between applications
• On Call support which may include scheduled 24/7 support

Education:

• Bachelor's degree or related years of experience

Experience

• 3 Years of clinical radiology or clinical application experience

The kind of position-related experience includes:

• Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
• Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
• Demonstrates patience when working with customers for support
• Works independently under general direction of supervisor
• Attends meetings as requested to help learn and support customer needs
• Communicate in a clear and concise manner to aid in customer understanding of system functionality
• Create or log an enhancement for creation of specialized queries at the request of nurse manager
• Use positive language to create positive perceptions about company, software and service
• Maintain a positive persona even when dealing with frustrated customers in no win situations
• Maintain good time management for processes and projects and be transparent
• Document issue resolution well and communicate to peers for improved support
• Don't accept the “status quo” as a customer solution, but strive for service excellence in process and practice
• Strong communication skills; ability to produce clear and complete system documentation
• Good interpersonal skills and ability to foster teamwork with the customer and across mixed teams of technical and operational participants.
• Strong understanding of functional area they represent.
• Experience with implementing software solutions
• Understanding of current technical specification of foundation system
• Experience with workflow design desirable
• Performs other functions as requested

ABILITY TO:

• Coordinate, oversee, analyze and maintain assigned Clinical computer systems.
• Direct and coordinate major analysis, upgrade and change projects.
• Provide technical guidance and recommendations concerning existing computer programs and systems.
• Plan and organize work.
• Meet schedules and time lines.
• Work independently with little direction.
• Establish and maintain cooperative and effective working relationships with others

Physical Demands

Ability to push/pull light objects less than 20 pounds; perform simple manipulative skills such as writing, collating, and grasping objects; perform tasks that require eye-hand coordination such as operating computers and keyboarding skills; perform gross motor coordination such as reaching, turning, and moving about; be mobile and move from one place to another; hearing normal sounds with some background noise; hearing normal sounds with some background noise, perform moderately difficult manipulative skills; see objects closely.