What are the responsibilities and job description for the Customer Advocate Associate position at Cable ONE?
Job Description:
Customer Advocate Associate
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
What you will do to contribute to the company's success
Responsible for taking full ownership of the customer experience by taking incoming calls, emails, and chats from customers to capture essential details to fulfill requests, provide resolutions, retain and identify product packages to suit customer needs. Acts in the best interest of both the customer and the company with a passion for delivering the best customer experience possible. Is a team player, work with other departments to provide solutions, sets expectations, and follow up with customers as promised to meet expectations. Recognizes opportunities to add services or updates packages on customer accounts and ensures customers are in the best package to fit their needs. Opportunity to work from home with the ability to commute weekly for weekly visits to the office.
Qualifications
- High School or Equivalent
- Two or more years of sales experience, preferably including experience in a Call Center, Customer Service, or Telecommunications
- Ability to work in a fast-paced environment. Multitask, set priorities, and manage time effectively
- The ability to sit at a workstation for a long duration using a computer and headset in a call center environment
- Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capability
- Enthusiastic and personable
Enthusiastic and personable Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
We’re an Award-Winning Organization!
- 2022 Forbes’ “America’s Best Midsized Employers”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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