What are the responsibilities and job description for the IT Server and Storage Support Manager position at Cable ONE?
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The IT Server and Storage Support Manager is the leader and champion of reliability, availability and support disciplines surrounding infrastructure, server and storage. The position is responsible for the 24x7 operational support of the centralized data center services including servers, storage, backup, messaging, authentication, systems management, and other associated technology. This person will need to be knowledgeable of a wide variety of technologies.
What you will do to contribute to the company's success
Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.
- Manage the daily team calendar to assure the correct skillsets are available to cover tickets and project work
- Manage the ticket queue(s) for incidents, problems and work orders, and prioritize work to meet SLAs and customer deadlines
- Hold daily team meetings to update day boards and look for process improvement opportunities that create value for our customers
- Ensure high reliability/availability of all production servers, authentication, and backup and storage systems throughout organization.
- Create operational excellence through developing, maintaining and disseminating appropriate performance-based metrics.
- Responsible for capacity planning and resource management of IT Server and Storage Support team.
- Accountable for the oversight and execution of Life Cycle Management plans.
- Ensures all operational projects, initiatives, and processes are in conformance with organization's established policies, goals and meet budget/timeline objectives.
- Monitor controls to comply with regulatory guidelines.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
Qualifications
- Bachelor’s degree (B.A.) from four-year college or university PLUS 5 years of related experience and/or training in infrastructure, server and / or storage.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Certifications in one or more of the following disciplines are desired, Lean IT Foundation, Six Sigma Green Belt, and ITIL Foundations
- 3 years in IT Management role preferred.
- 2 years in an IT Lead role preferred.
- 5 years’ experience with large scale integrated multi system environments preferred.
- Experienced with developing and maintaining performance-based metrics preferred.
- Excellent communications skills, both verbal and written.
- Excellent analytical skills.
- Capable of assembling and delivering presentations to Executive level teams.
- Must be a flexible team player that observes Cable ONE’s Basic Principles.
- Position will require up to 10% travel.
Supervisory responsibilities
- Directly responsible for managing a team of 7-9 direct reports. Carries out all management responsibilities in accordance with Company policies and applicable laws, including but not limited to interviewing, hiring, training, monitoring, coaching, along with planning, assigning, and directing work. Responsible for performance vacation planning, evaluation, recognition, disciplinary action, and termination.
Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
We’re an Award-Winning Organization!
- 2022 Forbes’ “America’s Best Midsized Employers”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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