What are the responsibilities and job description for the Helpdesk/Systems Administrator position at CACI International Inc.?
Helpdesk/Systems Administrator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel:
CACI is hiring a Systems Administrator to support our customer in Annapolis Junction, Maryland!
In this role, you'll provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. You'll manage IT system infrastructure and any processes related to these systems including:
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Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Provides support for the escalation and communication of status to agency management and internal customers.
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Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
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Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
What You'll Get to Do
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Provide support for implementation, troubleshooting, and maintenance of IT systems
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Manage the daily activities of configuration and operation of IT systems
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Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
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Provide assistance to users in accessing and using IT systems
You'll Bring These Qualifications:
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A Bachelor's degree in a technical discipline from an accredited college or university OR 5 years of SA experience in lieu of a degree
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Top Secret/SCI Clearance with Polygraph
What We Can Offer You
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We've been named a Best Place to Work by the Washington Post.
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Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
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We offer competitive benefits and learning and development opportunities.
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We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
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For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.