ServiceNow Engineer

ServiceNow Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
What You'll Get To Do:
The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience patching cloud servers and applications, helping with the design of in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting systems issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.
This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.
Position Responsibilities:
· Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
· Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
· Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
· Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
· Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage
You'll Bring These Qualifications: ·
· An Active TS/SCI Clearance with Polygraph
· DoD 8570 IAT Level II Certification? - Security· Experience in a Tier 3 ServiceNow role for at least 3 years
· Experience with ITSM principles and ITIL best practices
· Excellent communication and mentoring skills
These Qualifications Would be Nice to Have: ·
· Knowledge of both Waterfall and Agile approaches
· Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
· Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
· Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
· Software development and release management experience
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
SE5
allspark
BITS3
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.