What are the responsibilities and job description for the IT Program Manager position at CACI?
CACI is seeking an experienced Program Manager with IT operations leadership experience to manage a contract supporting Department of Homeland Security (DHS). The Program Manager will be responsible for a task order of 60 staff providing IT operations & maintenance (O&M) support of the enterprise and engineering projects including systems, network, and unified communications in a 24/7/365 environment.
The ideal candidate will have previous experience managing an IT operations and engineering program for a federal government customer.
Responsibilities include:
- Overall performance of the task order against the statement of work
- Leads a team of talented project managers, engineers, and technicians performing O&M and engineering of enterprise infrastructure
- Serves as the Government’s primary POC for the contract and works closely with COR and government director to manage the task order
- Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all SLAs
- Devise policies, standard operating procedures, and approval workflows for the team
- Interface with customers and other vendors for the purpose of communicating status of operations
- Ensure the meeting of SLAs, driving resolution of high priority issues and successfully managing projects to completion
- Oversees quality assurance, risk management, configuration management efforts to ensure contract deliverables meet requirements
- Develop, recommend, and advance IT services to support customer mission needs
- Direct and mentor managers and leads to manage employees and mitigate operational and technical risks
- Conduct performance evaluations of program staff
- Develop briefings, position papers and other supporting artifacts
- Employs strong communication skills to direct skilled technical / programmatic resources and report on the technical progress, issues, and problem areas, as well as write and review program documents
- Ensures the timely recruitment and training of program staff
Required Qualifications:
- Ability to obtain/maintain a SECRET Clearance
- Ability to obtain/maintain a DHS EOD Suitability Clearance (Active EOD preferred)
- BA/BS or equivalent and 15 years in a related field with supervisory or management experience
- Project Management Professional (PMP) certification
- ITIL Foundation certification (or must obtain within first 6 months)
- Proven communicator and leader
- Previous experience managing a similar sized IT program or team performing O&M and engineering for a government client
- Working technical knowledge of systems/network administration and engineering in an enterprise environment
- Must have demonstrated experience in conducting requirements analysis, resource forecasting and allocation, deliverable tracking, schedule monitoring, risk management, and reporting.
Preferred Qualifications:
- Previous DHS or DoD experience
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The following certifications is highly desired:
- Any technical certifications
- ITIL Foundation
- Ability to perform troubleshooting on Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server
- Knowledgeable of Problem Management best practice and processes
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
DHSHP
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
