Knowledge Analyst / Technical Writer

Knowledge Analyst / Technical Writer

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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CACI is seeking a Knowledge Analyst/Technical Writer to join our Cloud Operations team on a contract supporting Department of Homeland Security. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization.

The Knowledge Analyst/Technical Writer will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to cloud operational activities.

About the Role:

• Organize, write, edit, and produce documentation for customer-facing and backend consumption. Documentation includes Technical Documentation, Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Work Instructions, and Job Aids.

• Gather information, interview Subject Matter Experts, and conduct research to translate technical content into documentation

• Format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository

• Ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines

• Assist program with improving Knowledge Management practices

• Collect, organize, and maintain content for Knowledge Repositories

• Develop and maintain program specific documentation templates

• Participate in the establishment of guidelines and standards for text and graphics

• Perform periodic reviews to evaluate existing documentation and develop innovative approaches for improvements

• Obtain understanding of products/services to translate complex information into simple, polished, and engaging content for user consumption

• Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification

• Ensure documentation complies with all applicable specifications, standards, and other project constraints

• Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators

• Support creation and editing of graphic content for program documentation

• Review tickets to look for trends and make recommendations for new documentation

Required Qualifications:

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• B.A./B.S. or equivalent 3 years of relevant experience

• Previous experience working with IT operations and engineering support teams

• Strong understanding of Knowledge Management and experience implementing Knowledge Management methodologies

• Proficient in the following technologies:

  • SharePoint

  • Adobe Acrobat Pro

  • Microsoft PowerPoint, Word, Excel, and Visio

  • Service Management Tool (i.e.. ServiceNow)

  • JIRA tool

• Ability to interface with various disciplines, as well as work independently

• Excellent communication (oral and written) skills and able to interface effectively with Subject Matter Experts and managers at all levels

• Ability to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneously

• Ability to quickly learn and understand complex topics

Preferred Qualifications:

• Adobe Illustrator, Adobe Photoshop, Camtasia experience

• Previous DHS or DoD experience

• Previous experience documenting Microsoft Azure and Amazon Web Services systems and processes

• Possess understanding of IT Service Management principles

• Possess understanding of Project Management principles

• Certification in Knowledge Management

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$77,200 - $162,200