What are the responsibilities and job description for the Linux Support Analyst/ IT Support Technician position at CACI?
What You’ll Get to Do:
CACI is looking for a Linux support analyst who will be responsible for the support of end user laptops, desktops, and workstations; also, to work cross functional with other team members to develop automation strategies and deployment processes. This position will work with collaborate with project teams, Cyber, Networking, and Systems Engineering to provide a foundation for work across programs using a mix of on-prem and cloud-based technologies.
More About the Role:
Responsibilities Support Red Hat and Ubuntu Linux and related systems.
Resolve second tier end user hardware and software technical issues on laptops and desktop by means of remote support tools and troubleshooting skills.
Serve as the Red Hat and Ubuntu Linux subject matter expert within the team.
Leverage Ansible management/patching system to manage Linux systems.
Leverage Centrify for authentication services.
Perform Splunk analysis and dashboarding.
Work with project teams to determine and remediate gaps in current offerings.
Work with other teams to help resolve complex issues within the enterprise.
Dell servers and workstations.
Proficiency with Windows 10/11 operating system.
Strong Organizational & Customer Service skills.
Ability to work independently as well as collaboratively with local and remote teams.
Active Directory and Microsoft configuration Manager.
You will be part of core Remote Desktop Support team that is responsible for helping project teams design, build, and secure internal and customer facing development and production environments. Enterprise level Linux escalations priority.
Engage vendors when necessary to resolve issues.
Train junior staff and provide technical guidance for the service desk as appropriate.
Participate in general one on one interactions in person, over the phone or in email.
Have the authority to make decision or suggestions based upon policy and procedure interpretation.
Make informal presentations to groups of people.
Once training is complete, these roles will be hybrid work schedule: 3 weeks in office 3 weeks remote.
Up to 15% Travel.
You’ll Bring These Qualifications:
University Degree (BA/BS) or equivalent experience and 5 years of related work experience.
Industry certification in any of the technologies listed.
Experience supporting IT infrastructure in large environments.
Experience working in a zero-trust network.
Experience building highly secured Linux workstations.
Experience supporting DevOps.
Linux Administration LVM (Logical Volume Manager) administration, user management, Security Groups, security hardening etc.
Knowledge of GitHub, JIRA, and Microsoft tools.
An understanding of Cloud and Virtualization technologies: Amazon AW, Microsoft Azure, VMware vSphere, Microsoft Hyper V, OpenStack, Acropolis.
These Qualifications Would be Nice to Have:
Knowledge Articles a plus.
Strong verbal and written communication skills.
Willingness to share knowledge/information openly and to learn from other team members.
Willingness to bring forth new ideas and to constructively challenge the status quo.
Exceptional Customer Experience skills and Customer obsessed.
Ability to communicate/collaborate well with other engineer support staff, and management both inside and outside or your immediate team.
Ability to work well within a team including both leading and following.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$61,600 - $129,300Salary : $61,600 - $129,300
