NASA NCAPS Center Relationship Manager - Marshall Space Flight Center

CACI’s Agile Digital Solutions Operating Group is recruiting an experienced project manager to join our NASA Consolidation Applications and Platforms (NCAPS) team.  As a member of the NCAPS Team, you will support the men and women leading America’s space exploration.

This NCAPS Center Relationship Manager role will support NASA's Marshall Space Flight Center, and plays a key role by working with NASA center leaders to ensure alignment of priorities to solutions as NASA transition solution delivery to an enterprise model.  The selected candidate will work with CACI’s program leadership team and is responsible for identifying, managing, and resolving center identified issues and risks. 

What you’ll get to do:

• Work with NASA center leadership to drive customer satisfaction and ensure alignment with enterprise priorities.

• Develop and maintain customer relationship maps

• Develop and maintain customer satisfaction plans and processes

• Work with NASA center leadership to identify, track and manage center priorities, issues and requests

• Work with center product owners and CACI’s delivery team to align priorities to product backlogs and in PI planning events

• Assist in managing performance against SLA metrics and preparing/delivering center specific status reports and information

• Work with Team CACI NCAPS leadership in strategic planning, understanding of NASA/Center processes and priorities, and participate in monthly program review meetings

You’ll bring these qualifications:

• Must be a U.S. citizen with ability to obtain Public Trust clearance.

• 10 years of relevant experience

• Knowledge of NASA business systems and software development processes and procedures

• Proven track record of effectively managing customer relationships.

• Prior experience successfully identifying, managing, and resolving customer satisfaction issues.

These qualifications would be nice to have:

• Active Secret security clearance

• Prior experience leading a NASA research or flight center.

What we can offer you:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success