What are the responsibilities and job description for the NOC Technician - Remote position at CACI?
CACI is seeking a Tier 2 Network Operations Center (NOC) Technician to join our team of qualified, diverse individuals. The ideal candidate will become part of our Department of Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing IT Monitoring and Service Desk support.
The NOC provides continuous (24x7x365) monitoring and support and Tier 2 System Administration Monitoring and Support. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The Tier 2 NOC is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.
The Tier 2 NOC Technician role will be Telework and require a professional environment free of distractions.
Work Hours: 12-hour rotating shifts covering 24 hours a day, 7 days a week, 365 day a year.
Responsibilities include:
Maintains and improve customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.
Maintain integrated hardware and software solutions.
Adds or modifies hardware and software solution components to correct defects, improve performance, and incorporate additional capabilities.
Provides user and system administrator support, including knowledge transfer and troubleshooting.
Assists other systems support personnel assigned to the project as necessary.
Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.
Support effective and continuous NOC (24x7x365) network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
Support continuous global and all enclaves monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.
Perform system patching and compliance activities.
Required Qualifications:
High School Diploma with minimum 5 years of experience
2 years of Service Desk or NOC experience
Linux and Cloud Systems Administration experience
U.S. citizenship and the ability to obtain/maintain a U.S. government agency level clearance (the DHS EOD, which you must have prior to starting)
Preferred Qualifications:
Experience with AWS or AWS GovCloud a plus
Experience with AWS Connect desired
AWS Cloud Practitioner certification also a plus
Experience with ServiceNow preferred
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
