What are the responsibilities and job description for the Service Desk Technician position at CACI?
Job Description
CACI is seeking a cleared Service Desk Technician in Albuquerque, NM . You will provide technical support for an Information Technology (IT) Help Desk. If you are looking to be a part of a long term program an invent your future, CACI would like to speak with you.
What You’ll Get to Do:
- Support monitor, test, and troubleshoots hardware and software problems pertaining to the LAN
- Recommends and schedules repairs
- Provides end users support for all LAN-based and stand-alone applications
- Install and configures workstations
- Identify and resolve various technical problems
- Inventory and document equipment and software
- Ensures network, computer, and security resources achieve high user availability
- Provides various LAN, hardware/software support, system installations, data backup, maintenance, and problem solving as well as training and assisting in special projects as needed
- Provide a wide range of customer support in professional manners
- Professional and courteous customer service with customers and visitors
You’ll Bring These Qualifications:
- An Active Secret Clearance with the ability to obtain a TS/SCI
- AA/AS in Information Technology, Computer Information Systems, or a minimum of 2 plus years’ experience
- CompTIA A+ and Security + or within six (6) months of hire
- Microsoft Exchange
- Working knowledge of networking
- Basic understanding of IT fundamentals
- Working knowledge of Microsoft operating systems (e.g., Windows Server 2012 R2, Windows Server 2016, and Windows 10)
- Knowledge of Microsoft productivity software (Word, Excel, Visio, Project, Access, etc.)
- Knowledge of backup software
- Knowledge and experience with active directory management and administration
- In-depth knowledge of hardware, software, and technology trends
- Familiar with standard concepts, practices, and procedures within the IT field
- Experience and familiarity with active directory services, maintaining LAN documentation, support logs, and other documentation
- Written and oral communication skills
These Qualifications Would be Nice to Have:
- Microsoft Certified Solutions Expert (MCSE)
- VMware experience
- Active TS/SCI
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Job Location
US-Albuquerque-NM-ALBUQUERQUE
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.