What are the responsibilities and job description for the Service Request Manager position at CACI?
Job Description
What You’ll Get to Do:
- Managing and setting operational goals for a small team of direct reports, directly related to service request functioning within the larger service desk arena.
- Working within scenarios that have a medium complexity level and require knowledge of other areas of the operations to have a full and clear understanding of actions required.
- Excellent written and oral communication skills in order to interface both internally and externally with other parties.
- Working with minimal direct supervision in order to achieve operational targets that reflect directly on the customer’s level of satisfaction and standing within the larger organization.
- Will take on small to medium projects as assigned and delegate duties within the technical team to achieve the desired results. This means review of the work product that is an output of those delegated duties.
- Review, training and coaching of the individuals within the small team to help the team develop proper work habits and continually achieve the desired results.
- Assists in developing operational processes, procedures and assisting in designing practical workflows that pertain to the job function of service delivery within the IT environment.
You’ll Bring These Qualifications:
- Effective and professional written communication skills.
- Knowledge of remedy ticketing system.
- Typically has 3+ years of related work experience which can be substituted for a B.A/B.S
- Have worked within a government enterprise environment.
- Having worked in a small team environment previously, within a enterprise setting.
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Job Location
US-Washington-DC-WASHINGTON DC
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.