What are the responsibilities and job description for the Unified Comms Engineer (AV Tech Support) (Sign on Bonus) (Security Clearance Required) position at CACI?
CACI is seeking a TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment, and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.
What You’ll Get to Do:
CACI is hiring a Unified Comms Engineer to join our team to support our intelligence customer in Springfield, VA.
This position will be responsible for the use and operation, movement, and storage of all AV equipment, and providing customer support in the use and troubleshooting of all audio-visual equipment.
More About the Role
Duties and Responsibilities include:
- Daily conference room checks verify all equipment is online, functioning and charged.
- Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, Webex, room computer connectivity, and lap connectivity.
- Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup.
- Log all transactions with customers in ServiceNow.
- Troubleshoot and resolve AV issues.
You’ll Bring These Qualifications
- BS and 5 years of experience and/or equivalent combination of years of experience/education
- Experience supporting telephony, video, network and/or other collaboration devices.
- Experience providing customer service and end user support.
- Hands on experience troubleshooting and resolving A/V issues.
- Strong written and verbal communication skills
Desired Skills:
- Minimum of four years' experience with AV technologies
- Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS, and Cisco Jabber.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
