Unified Communications (UC) Architect

Unified Communications (UC) Architect

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Unified Communications Architect to join our project engineering operations team on a contract supporting Department of Homeland Security. The UC Architect will play a key role in implementing and upgrading unified communication and collaboration solutions for a 24/7/365 environment.  This position will work closely with the Project Engineering Manager and the Chief Architect in support of IT operation and engineering enhancements and implementing concept of operations.

What You’ll Get to Do:

Your focus will be on Unified Communication Architecture, new project requirements, and operation and sustainment of existing infrastructure. Responsibilities include:

• Design, engineer, configure, implement, modify, maintain Unified Communication Audio, Video technologies, Cisco Networking technologies, and Microsoft Teams.
• Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service.
• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered.
• Assist with the planning, securing, and forecasting of Enterprise UC initiatives across the enterprise.
• Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance.
• Lead the integration and interoperability of UC with multiple applications and platforms.
• Provide support and assistance in UC fault isolation and performance management processes as requested.
• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.
• Provide real-time assistance to UC Engineers and Technicians and troubleshooting efforts in an on-demand function.
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
• Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services.
• Provide training, webinars, whitepapers as necessary to customers and on demand
• Develop and maintain UC architecture diagrams.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.
• Perform additional duties as assigned.

You’ll Bring These Qualifications:

• Ability to obtain DoD Top Secret/SCI Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• M.S. + 12 years of applicable experience or B.S. + 15 years of applicable experience 
• Strong hands-on experience with products: Cisco Unified Call Manager (CUCM), Cisco VoIP, Cisco Meeting Management (CMM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS), Cisco Unified Contact Center, Expressway, Webex, and Microsoft Teams
• Expert experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
• 5+ years leading UC technology initiatives in global enterprises
• Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures
• Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes
• Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, video streaming, video teleconferencing, enterprise web conferencing, SIP Trunking, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and Call Center
• Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
• Ability to conduct technology assessments and market analysis
• Strong experience gathering technical and business customer requirements

These Qualifications Would be Nice to Have:

• Previous DHS or DoD experience
• CCIE, CCNP Collaboration on Telepresence/Video
• Basic understanding of H.323, VoIP and SIP protocols
• Experience using ServiceNow

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
 

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.