What are the responsibilities and job description for the Customer Service Specialist | E-Commerce position at Caden Lane?
Caden Lane is a rapidly growing e-commerce brand that designs and manufactures a line of baby products (apparel, nursery decor, etc). We are looking for a hard-working individual that thrives in a high-energy, fast-paced work environment. Must be a team player, and attention to detail is most important. Must have great communication skills by email, experience in providing customer satisfaction, and be comfortable working at a computer with different programs.
Responsibilities include:
*Communicate with customers via email and chat with a friendly tone that matches the brand.
*Assist customers with design & color questions, and order details
*Resolve order issues by determining the cause of the issue and identify the best solution to solve the issue.
*Work internally with our different department teams to coordinate actions needed to support customers
*Follow procedures, guidelines and policies for communicating with customers
*Process orders and returns and perform other duties as required
Required Skils:
- Experience with software applications, such as customer service email, and order management
- Excellent interpersonal and communication skills
- Effective use of time with minimal supervision
- Self-motivated, quick-learner
- Excellent focus, concentration and problem-solving skills
- Positive attitude
The position does require a rotating on-call weekend. Those weekends are work-from-home and will be switched out with hours during the weekdays.
Caden Lane provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Work Location: In person