Program Manager

Position Description:
GENERAL SUMMARY

Manage aerospace customer contracts and programs from new product development to full production programs. Work closely with customers to develop, evaluate, and manage statement-of-work definition, plans, requirements, schedules, and production activities related to assigned programs. Reviews engineering data and provides/creates planning, work instructions and production jobs for manufacturing. Work with functional teams to evaluate impact of major program and process changes in support of customer requests. Monitors daily operations to identify and resolve issues with support of other department personnel as required. Works collaboratively with others to drive program performance and lead process improvement initiatives. Maintain communication, visibility, and close coordination with customer and supplier representative(s).

CUSTOMER PROGRAM MANAGEMENT

Support & facilitate Customer Performance Metrics and Customer Excellence initiatives to ensure Quality, On-time delivery and Customer Satisfaction

Responsible for customer communications including written correspondence, teleconferences, and customer visits to provide timely communications and internal visibility to assure compliance with all contractual program requirements

Facilitate internal and external customer reviews (assessments, standards, program status, etc.) and coordinate action items with functional managers

Perform monthly program reviews with management

Facilitate and coordinate configuration changes, engineering, product quality issues and daily program performance issues with internal and external customers

Assist in preparing budgets and estimates for assigned projects and proposals

Manage contract closure and negotiate contract termination provisions

PRODUCTIVITY/FINANCIAL PERFORMANCE

Evaluate and track customer requested schedule and contract changes for impact in cost, quality, delivery, and producibility

Lead process improvement initiatives to drive cost, quality and delivery improvements

Responsible for conformance to Cadence Aerospace Quality Management System to ensure requirements and standards are met

PEOPLE

Facilitate consensus decision-making and cross-functional team support amongst operations and production manufacturing personnel

Monitor, encourage, and support production team on-time delivery and quality performance metrics

KNOWLEDGE, SKILLS & ABILITIES

Demonstrated broad general management and project knowledge, skills and abilities including:

Superior communication skills involving information exchange via effective listening, written, oral, and presentation techniques

Strong negotiation skills and ability to reach win-win solutions for all parties

Knowledge of contracts terms and conditions

Program/project integration, scope, time, cost, quality, people, communications, risk and procurement

Finance and accounting, sales and marketing, research and development, manufacturing, and continuous process improvement, supply chain management, new business development, and customer relationship management

Managing work relationships through motivation, delegation, coordination, team building, conflict management, and other techniques.

Effective time management

Demonstrated effective root cause analysis and problem solving involving technically complex issues

Strong computer skills with working knowledge of MS Excel, MS Word, MS Power Point, and MS Project and MRP/ERP systems. Visual MRP experience desired.

All other duties as assigned.

EDUCATION & EXPERIENCE

Bachelors Degree in Business preferred, with minimum five (5) years professional experience in a production-manufacturing environment or equivalent combination of education and experience. Aerospace industry preferred; lean manufacturing and supply chain management experience helpful.

OTHER REQUIREMENTS

U.S. Person (U.S. Citizen or Permanent Resident) status is required due to ITAR or contractual requirements.