TM Operations Manager II

The TM Operations Manager II will be responsible for oversight, coordination, first line management and day to day operations of the wire payments team. In addition, the manager will represent the team on any project work toward process improvement, new initiatives and strategy. The manager is expected to be a subject matter expert in all phases of the work that the team is performing and contribute to production when the workload dictates. The manager will monitor team SLA's and assist with any roadblocks preventing the SLA from being met. The Wire Payment Operations Manager will work closely with Treasury Management Support, LOB Partners and Vendors, on process improvement allowing for increased customer and teammate satisfaction.

Essential Job Duties

Summary of major reason this job exists.

• Direct contributions to key business outcomes such as day to day wire payments operations, client satisfaction, achieving SLA targets and fostering a culture of performance and process improvement.
• Be a subject matter expert on all Wire Payment policies, procedures and end to end integration.
• Create, maintain and process monthly, quarterly and annual reports.
• Collaborate with vendors/FED on testing, system upgrades and issue resolution.
• Write, update, maintain and adhere to wire payment procedures.
• Develops and maintains internal relationships with business partners vital to improving process and procedures.
• Conduct monthly meetings with Senior Management to provide updates on goals, SLA’s, issues/resolutions, staffing.
• Identify and implement ways to increase efficiencies and processes.
• Spend time side by side with the team to improve end to end process and production.
• Exhibit creativity identifying and evaluating growth strategies.
• Ensure compliance with risk management function by controlling update to date policies and procedures.
• Must be proactive in managing escalated issues and ensuring all necessary steps have been taken towards resolution.
• Work closely with Audit to ensure operational soundness.
• Administrator of all wire payment systems. (Eforms, PayPlus)
• Hiring, training, and scheduling teammates.
• Coach, council and develop the talent on the team.
• Conduct Monthly staff meetings with wire staff.
  
  

Minimum Qualifications

• Excellent interpersonal/collaborative skills to build and maintain effective relationships
• Strong Organizational and follow skills
• Business professional with integrity, trustworthy, honesty, and able to handle confidential information
• 5- 8 years wire payments experience
• 3- 5 years management experience
  
  

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

Qualifications

Behaviours

Required

Leader: Inspires teammates to follow them

Motivation

Required

Self-Starter: Inspired to perform without outside help

Education

Required

Bachelors in Finance or related field

Experience

Required

Excellent interpersonal/collaborative skills to build and maintain effective relationships Strong Organizational and follow skills Business professional with integrity, trustworthy, honesty, and able to handle confidential information 5- 8 years wire payments experience 3- 5 years management experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)