IT Support Specialist

IT Support Specialist

Overview:

Cadence Petroleum Group, DBA Halco Lubricants is a fast growing automotive, commercial, and industrial lubricant, DEF (Diesel Exhaust Fluid) distributor in the United States. Cadence is currently recruiting for an IT Support Specialistfor their Norcross, Georgia facility. The continued growth of Cadence demands this addition to our team. Cadence is committed to their employees as well as to providing the highest level of service for customers

IT Support Specialist

Primary function of this role is to provide end user support for all levels of the companies’ user by providing a swift resolution to problems. Auxiliary responsibilities include assisting in the maintenance and development of company IT infrastructure and working on special projects within the IT department.

Essential Job Functions:

• Provides first line support for any information technology issues
• Identifies, researches, and resolves technical problems
• Provides assistance by phone, remote assistance, and using the ticket system
• Documents all troubleshooting steps within trouble ticket and remote assistance tool
• Updates the internal knowledgebase with issue resolution details
• Performs password resets
• Supports desktops, laptops, tablets, smart phones and applications
• Escalates critical incidents
• Determines quickly and accurately incident scope and impact
• Follows up on tickets at pre-defined intervals until resolved
• Assist in IT project implementation and infrastructure build out

The position requires desire to problem solve, work independently both on projects and in a technical support role, remain organized and prioritize work under pressure. Occasional weekend work and after hours support will be required as well as travel to other sites within the company, possibly overnight.

Qualifications:

• Associates or Bachelor’s degree in Computer Science or related field is recommended.
• Experience providing technical support to end users.
• General understanding IT troubleshooting (networks, active directory, permissions)
• Ability to communicate effectively both verbally and in writing
• Ability to multitask and function in a fast-paced environment.
• Ability to perform occasional physical tasks such as lifting / carrying equipment and pulling cables.

Benefits:

• Four Health Insurance plans with an HSA option
• 401k available- with a company match
• Company paid Life Insurance
• Dental, Vision, Long Term Disability, Short Term Disability and Life Insurance available
• Paid Vacation and Holidays
• Bi-weekly pay

About us

Cadence Petroleum Group (including Pugh Lubricants, Apollo Oil, Veteran’s Oil, Halco Lubricants, Mid-South Sales, Stockman Oil and Frost Oil) is a leading distributor of automotive, commercial, and industrial lubricants in the eastern United States and fuels in the Alabama, Georgia, Tennessee, Arkansas. Oklahoma and Missouri markets. We serve the needs of our customers throughout the Carolina's, Virginia, Tennessee, West Virginia, Kentucky, Ohio, and in portions of Georgia, Alabama, Mississippi, Louisiana, Texas, Arkansas, Oklahoma and Missouri. Our objective is to provide our customers with the best products and services. Cadence Petroleum Group and our suppliers stand behind the products we offer. Regardless of the industry, we have solutions specifically designed to improve your business whether you want to increase traffic to your door or decrease equipment downtime.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• IT: 4 years (Required)

Work Location: In person