SR SYSTEM ADMINISTRATOR

Role and Responsibilities

Reporting to the Sr. IT Manager you will join the CAE IT Operations & Infrastructure Team and will be primarily responsible for the support of the IT Infrastructure (on-premise and cloud) and serve as an escalation from our IT Service Desk Team for difficult issues and projects.

An excellent opportunity to gain exposure to various technologies including Windows 10, 11, Windows Server 2016, Office 2016, SharePoint, SPO, Office 365 Apps, MS Teams Telephony, Windows inTune, Hyper-V, Trend Micro, SQL databases & servers, SCCM, autopilot, WSUS, VMware, Finance & CRM systems and many others.

PRINCIPAL RESPONSIBILITIES

Be a leader in Microsoft 365 service integration

• Execute and/or effectively deliver the project from planning to and including operations with an emphasis on customer satisfaction, scope, risk, quality and communication management

• Participates in the workflow planning process, including the creation, technical design, development, testing, delivery and training of collaborative solutions

Be an active member of the technology business transformation

• Directs solutions delivery or migration projects and contributes to project plans as needed (cloud based and on premise)

• Make recommendations on the lifecycle of technologies

• Answering complex technical questions from other IT groups

Be an inspirational and motivational colleague

• Share knowledge with team members & participate in various learning-sharing activities

• Contribute to the collaborative and stimulating work environment

• Be a change agent & Agile mindset promoter

• Configure, deploy and relocate corporate servers, storage, network and ad-hoc hardware & software

• Perform a regular maintenance, monitoring and tuning of IT Systems

• Conduct servers and systems repairs, upgrades, patches and installations

• Collaborate with CAE IT staff, suppliers and contractors to troubleshoot issues

• Analyze event logs and mitigates threats to IT environment

• Ensure servers & computers' critical vulnerabilities are addressed timely

• Install, configure and troubleshoot company applications

• Produce technical documentation and manuals

• Manage large volumes of data (maintenance, backups, restores)

• Ensure Disaster Recovery plan is up to date with changes to the IT environment

• Update and periodically test Disaster Recovery procedures

• Provide the Tier 3 IT support for the staff across the organization, including ad-hoc out of hours' support due to 24/7 nature of the business (staff travel, emergencies etc.)

• Occasional Tier 2 IT Support (~5-10% time max) for on-site users

• Repair and recover from major hardware or software failures

• Provide experts advise to IT Helpdesk Admins and assist in troubleshooting major issues

• Collaborate with other IT teams located worldwide in all time-zones

• The core working hours 9am-5pm, Mon-Fri with occasional out of hours work (emergencies and planned maintenance works). The time in lieu for out of hours work will be given.

• Travel to other CAE offices (both Ireland and abroad) may be required.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.