COORD TRAINING HSKP

Responsible for providing friendly, courteous service to guests/co-workers every time while completing their day to day tasks. Clerk is responsible for maintaining and updating housekeeping schedules on a daily basis, approving payroll and entering payroll discrepancies that may not have been entered within Timeworks, such as, training, new hire orientation, LOA, PTO, VAC, etc. Clerk is also responsible for approving any PTO/VAC in accordance with the collective bargaining agreement.

Essential Duties and Responsibilities

• Ensures all payroll for housekeeping is approved timely and accurately.
• Ensures all schedules for housekeeping is approved and posted timely and accurately.
• Treats guests, clients, co-workers with courtesy and respect projecting proper etiquette at all times.
• Assists with administrative duties as assigned.
• Must keep accurate records of all PTO/VAC, LOA, FMLA or any special requests.
• Prepare and obtain various reports from the department computer.
• Assist with filing on an as needed basis.
• Log all requests and submit to appropriate manager for approval as necessary.
• Log all sick calls or FMLA calls accurately.
• Distribute computer reports to the appropriate employees or departments.
• Assist with assigning keys when needed and ensure all keys are properly signed in and out.
• Maintain work areas in a clean and safe manner.
• Comply with all department policies/procedures and service guarantees.
• Attend all training classes as requested.
• Attend and participate in pre-shift department meetings.
• Perform other tasks as assigned by management.

Job Specifications

• Work requires effective communication in English, both verbal and written, in a professional manner.
• Maintain a neat and professional appearance.
• Ability to work with a telephone system/computer system.
• Work requires a minimum of 1 year housekeeping experience.
• Requires attention to detail and the ability to logically and independently plan, organize, and complete work; take initiative.
• Must be able to get along well with co-workers. Possess well-developed interpersonal skills.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations. Ability to maintain a consistent pace throughout the shift.
• Receive instructions and hear inquires from guests, clients, and staff.
• Work requires flexibility to work various shifts.
• Ability to make good sound judgment decisions regarding employees. Must keep employee information confidential.
  

Working Conditions

Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle sensitive situations relating to staff and guest problems, in a timely manner.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.