Guest Room Attendant (Flamingo)

Responsible for providing friendly, courteous service to guests every time while cleaning guest rooms in their assigned area with the intention of removing all evidence of previous guests.  Attendants ensure all amenities are present and displayed in the appropriate manner.  Attendants are required to complete 16 credits each day and maintain an inspection score of 91% or better.  Also, must display a strong commitment to Customer Service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedures.    

Essential Duties and Responsibilities

• Cleaning rooms includes making beds, dusting, vacuuming carpet, moping tile, removing all trash, disinfecting sinks, tubs, toilets. 
• Clean windows, mirrors, glass table tops. 
• Wipe down all keyboards, televisions, alarm clocks, telephones, etc.
• Complete turndown service as assigned.
• Obtain necessary cleaning supplies from supply room.  Change vacuum bags.
• Maintain work areas and carts in a clean and safe manner.
• Guard against theft of privileged information.
• Secure and return key at end of shift.
• Turn in all Lost and Found items to security in a timely manner.
• Perform all job duties safely using personal protective equipment.
• Comply with all department policies/procedures and service guarantees.
• Attend all training classes as requested.
• Attend and participate in pre-shift department meetings.
• Perform other tasks as assigned by management.

Job Specifications

• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires flexibility to work various shifts
• Ability to logically and independently plan, organize, and complete work; take initiative.
• Must be able to get along well with co-workers. Possess well-developed interpersonal skills
• Ability to maintain a consistent pace throughout the shift.
• Receive instructions and hear inquiries from guests, clients, or staff.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for an extended period of time.
• Repetitive bending and lifting.
• Ability to lift, carry, push, and pull heavy objects.
• Ability to reach for specific objects at short distances in local working areas.
• Must be able to work from a standing position and/or walking motion for extended periods of time.
• Work requires attention to detail and must have visual capabilities needed to inspect their own work upon completion to avoid leaving deficient work.
• May be required to use small step stool to reach high areas of assigned cleaning.
• Ability to work in smoking areas.
• Ability to work in pet friendly areas.

Working Conditions

Fast paced environment, multiple tasks to be handled under time constraint.  Must be able to lift 35-50lbs repeatedly, and handle sensitive situations relating to staff and guest problems, in a timely manner.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.