Casino host

ESSENTIAL JOB FUNCTIONS :

• Identifies new and current premium slot and table players with emphasis on developing relationships with players.
• Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system.
• Increases market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Makes reservations for hosted guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout.
• Tracks guests’ visits, arranges transportation and accommodations, and provides complimentary according to established guidelines.
• Keeps informed of competitive promotional methods.

EDUCATION and / or EXPERIENCE :

• Three to five years’ experience casino / hotel, customer service, host or other account management experience Preferred.
• College degree or equivalent experience preferred but not required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, communication, problem solving, and analytical skills required.
• Must have excellent customer service skills.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Must present a well-groomed professional appearance.

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.

emergencies, changes in personnel, workload, rush jobs or technical developments).

Last updated : 2024-03-26