What are the responsibilities and job description for the Customer Care Specialist position at Cake Bake Shop?
The Cake Bake Shop prides itself in creating magical and one-of-a-kind experiences to guests, who come from near and far to celebrate the big, and small, moments in life. Customer Care Specialists at The Cake Bake Shop play an integral role in providing these wonderful experiences by being the first point of contact for any guests who call the restaurant. The Customer Care Specialist is also responsible for administrative duties, assisting with orders, reservations, customer feedback, and various other duties as assigned.
The Cake Bake Shop started as a small shop in Broad Ripple Village in Indianapolis and continues to grow to new heights each day, which comes with limitless potential for career growth, in almost any direction. The Cake Bake Shop strives to put employees first when it comes to growth, and always posts open corporate/management positions internally prior to allowing outside applicants.
The Cake Bake Shop was named a top workplace in Indianapolis in 2020, and prides itself in creating a positive and enjoyable work environment for employees. The Cake Bake Shop provides medical, dental, vision, life, and ancillary insurance to full-time employees, as well as paid time off, and company matched 401k (waiting period applies).
If you are interested in a cooking position where you can genuinely have a positive impact on guests each and every day, this is the job for you.
Things to note:
- This position works on a variable schedule that will include some nights, weekends, and holidays.
Qualifications:
- 1 year of previous phone customer service experience preferred
- 1 year of experience in the restaurant or hospitality industry
- Evening and Weekend availability
- Ability to pass a background check
Benefits:
- Medical, dental, vision, life, and ancillary benefits
- Paid time off
- Company matched 401k
- Discounts on meals and retail
- Flexible schedule