What are the responsibilities and job description for the Dispute Analyst position at Caleres?
We seek a proactive problem-solver with a passion for providing exceptional customer service and a desire to grow a career in Finance, to join our Financial Services team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first!
We seek people who:
- Conduct research to investigate and effectively resolve B2B customer claims
- Efficiently handle customer claims for assigned major and independent accounts
- Partner with credit representatives on persistent issues to minimize reoccurrence and assist Collections team in collection efforts
- Review customer deductions and categorize to appropriate reason and root cause codes
- Ensure customer remittance advices are coded timely and accurately
- Encourage collaboration and partnership with internal and external partners to resolve recurring issues
- Prepare and process offsets for valid claims in accordance with cycle time targets
We seek people with these qualifications:
- Bachelor’s degree preferred but not required
- Strong analytical skills with high proficiency in Microsoft Excel
- Accounts Receivable experience preferred
- Commercial collection or deduction experience preferred
- Customer service experience in distribution, retail or wholesale is ideal
- Excellent communication skills with external retailers and internal sales teams
- Highly organized and detail-oriented, able to meet high volume of competing demands
- Investigative and proactive with strong decision-making and independent judgement skills
- SAP experience is a plus
- Desire to learn and grow a long-term career in Finance
But most of all, we seek believers. People who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
Become a believer.
EOE/M/F/Vet/Disabled