Automotive Express Technician Lead

Service Center CAC-Fort Worth - Golden Triangle Blvd Job Summary As an Automotive Express Team Lead (AETL), you will play a pivotal role in our automotive express oil service center, overseeing and leading the workflow and productivity in partnership with the General Manager. Building on the responsibilities of the Automotive Express Technician Tier 2 role, you will also be responsible for training and developing Automotive Express Technicians Tier 1 and Tier 2, assisting with scheduling, labor costs, inventory costs, purchase orders, and stock levels. Your expertise will ensure lube procedural and certification/license compliance, and in building efficient oil change operations. Additionally, through partnership with the Service Advising team and General Manager, you will be involved in sourcing vehicle-specific oil and filter fitments for the express oil service center and with estimating recommended services. Your commitment to enriching the lives of our customers through top-quality service will contribute to the center's success and the maintenance of our reputation for excellence. Role and Responsibilities All Responsibilities of the Automotive Express Technician II Role: Execute all the duties and responsibilities of the Automotive Express Technician - Tier 2, including DVI snapshots, fluid exchanges (coolant exchange, brake fluid exchange, differential/transfer fluid exchange, power steering fluid exchange, etc.), oil changes, wiper replacements, engine air filter replacements, cabin air filter replacements, basic bulb replacements, tire rotations, basic battery services, EPR/MOA services, state inspections, vehicle transportation for fleet customers, and customer shuttle rides. Car Count: Ensure minimum achievement of 20 serviced units per day (4 units per Tech) in the Express Oil Service Center. Lead Workflow and Productivity: Lead the workflow and productivity in the Express Oil Service Center, ensuring efficient and high-quality service delivery. Training and Development: Assist with the General Manager with the training and development of Automotive Express Technicians I and II to enhance their skills and knowledge. Scheduling: Assist General Manager with technician schedules to optimize resource allocation and ensure timely service for customers when directed. Inventory Cost Management: Oversee inventory levels and manage costs associated with oil, filters, and other consumables. Purchase Orders and Stock Levels: Create and manage purchase orders for supplies, maintaining appropriate stock levels for smooth operations. Lube Procedural and Certification and License Compliance: Ensure adherence to lube procedural standards and compliance with all necessary certifications and licenses. Assist Service Advisors: Support Service Advisors when needed with estimating services that are recommended to customers. Source Vehicle Specific Oil & Filter Fitments: Identify and source vehicle-specific oil and filter fitments for the express oil service center to provide top-quality service to customers when directed. Customer Enrichment: Embrace the purpose of enriching the lives of our customers by delivering exceptional service experiences and creating lifetime promoters. Qualifications, Education & Experience: Education: High school diploma or GED equivalent. Experience: Proven experience as a skilled Lube Technician or equivalent automotive maintenance experience is required. Leadership Skills: Proven ability to lead and guide a team, ensuring optimal workflow and productivity. Training and Development: Experience in training and developing automotive technicians is beneficial. Organizational Skills: Strong organizational skills to manage schedules, inventory, and purchase orders efficiently. Automotive Knowledge: Comprehensive understanding of automotive systems, maintenance procedures, and lube service operations. State Inspector's License: Must hold a valid state inspector's license. ASE Certifications: Relevant ASE (Automotive Service Excellence) certifications are an advantage. Valid Driver's License: Must possess a valid driver's license with ability to pass a motor vehicle review. Customer-Focused: Demonstrate excellent customer service skills and a commitment to enriching customers' lives. Automotive Enthusiast: Passionate about cars and motivated to excel in the automotive service industry. Problem-Solving Skills: Demonstrated ability to troubleshoot and resolve technical issues. Team Player: Collaborate effectively with team members and Center Manager to achieve service center goals. Attention to Detail: Ability to perform tasks with precision and accuracy to ensure the safety and optimal performance of customer vehicles About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.