Dispatcher

Overview

Auto Plus is a leading automotive aftermarket parts distributor in the US. We bring together unmatched expertise with best-in-class parts and customer service for the most reliable automotive aftermarket parts store experience. Headquartered in Kennesaw, Georgia, Auto Plus has more than 4,000 Team Members with decades of experience in the automotive aftermarket industry, united to deliver on our Auto Plus Promise: We exceed expectations with expertise at every turn. Auto Plus has more than 300 locations, including corporate-owned stores, independent Auto Plus member locations and commercial parts-focused Pep Boys retail stores, and 21 distribution centers. We aspire to be the most trusted business partner and employer in the automotive aftermarket.

Position Summary

The Dispatcher is responsible for dispatching drivers and company vehicles to deliver replacement parts, equipment, tools and accessories for motor vehicles. This position has been designated as a safety-sensitive position.

Duties and Responsibilities

• Distribute fleet vehicles to company drivers for use in transporting orders to customers.
• Oversee daily vehicle condition for maintenance and safety compliance.
• Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management.
• Assign keys, company credit cards, record keeping forms and parts deliveries to drivers.
• Document leave and return times, specific freight carried, and endpoint of travel.
• May communicate with drivers in transit, or with customers about the status of orders.
• Pull automotive parts and move them to the designated areas for dispatching to local delivery staff.
• Review packing lists to insure all required items are included.
• Additional duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma required.
• 1-2 years' experience dispatching or call center experience.
• Presents a professional image to all customers.
• Ability to exercise judgement and to work independently.
• Demonstrated organizational and comprehensive skills.
• Strong verbal communication skills.
• Excellent customer service skills.
• Ability to handle difficult customer situations.
• Extensive product knowledge or the ability to obtain product knowledge.
• Must maintain a valid driver's license that meets the criteria under company policy.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Extensive standing, walking, pushing and reaching.
• Need full range of motion for reaching, bending and stooping.
• Repetitive movement of hands, arms, legs.
• Lifting of heavy equipment of up to 50 pounds.
• May work outside and be exposed to weather.
• Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.