Marketing Operations Analyst

SUMMARY  

To ensure our business operations goals and client requirements are met, this role is responsible for managing Salesforce.com to achieve optimal performance, providing excellent service to both internal and external customers. Will execute a solutions-oriented approach to proactively solve and improve our data structure and business process. Will be responsible for importing, exporting, cleaning, transforming, validating and modeling data, especially in a MS Excel and Salesforce.com environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Support our Digital Transformation strategy
• Accountable for executing and processing of data change requests
• Responsible for maintenance, administration and support of data elements
• Ensures metadata, reference documentation, data files and data flows are accurate and up to date
• Create mappings between fields in the different sources/systems
• Support with data validation, quality issues, integrity, accuracy, consistency and works to resolve impacting issues related to data elements; de-duplication and cleaning
• Assisting with data analysis in Salesforce and Excel as needed
• Creation and generation of reports on various metrics both quantitative and qualitative in Excel,
• Salesforce and other systems/tools admin support:
  • User access administration, regular data loads, data validation
  • Maintain user roles and profiles within Salesforce; ensure hierarchy is up to date Perform special projects as needed
• Proven ability and track record in Leadership and Development of team members
• Adhere to all company policies, procedures, and business ethics codes
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity

QUALIFICATIONS 

• 3-5 years of experience in data management, operations, or business analyst role
• com data base knowledge required, Administrator or Developer certification is a plus
• Advanced knowledge of Excel; proficient in formulas, vlookups, pivot tables, macros
• Strong Data Quality, Data Governance and Data Management experience required; Database/SQL skills is a plus
• Past experience with integration technologies i.e. ETL, data migration and packaged applications
• Experience supporting a sales/account management organization, staffing/recruiting a plus
• Proficient use of Microsoft Office, including Word and Outlook required
• May require working outside of business hours to resolve emergency issues should they arise
• Demonstrate ability to communicate effectively verbally and in writing, internally and externally
• Autonomous; self-directed; demonstrate ability to deliver results and maintain a high level of accountability
• Strong background in customer service, creative problem solver
• Extremely organized and detail oriented, works well under pressure
• Adept and follow through and ability to meet deadlines
• Strong prioritizing, multitasking, project management, organization, and time management skills
• Resourcefulness; proactively seeks out information and resources
• Able to make sound decisions in fast paced environment
• Effective in evolving culture; operates well in ambiguous situations
• Able to prioritize needs among several competing demands