Servicing Ops Analyst Advanced

Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.

Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day"work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.

POSITION SUMMARY

The Servicing Operations Analyst Advanced will develop policy & procedures for the SPOC business line, and begin the migration of the existing content into an online tool. In addition the position will also develop job aides and create agent processes and documenting within the P&P. Content currently includes the documentation of Regulatory Policies, Company Policies, and SPOC Policies.

RESPONSIBILITIES

• Create policy and procedure documentation based upon a review of regulations or process and document within the business line manual.
• Possess an in-depth knowledge of process workflows, system usage and production of various servicing departments.
• Produce accurate monthly reporting on assigned areas of focus and ensure consistency and accuracy in data, reporting, and results.
• Track, monitor and address exception results from assigned reports and alert management of any issues.
• Assist in the implementation of process improvement and quality control initiatives.
• Utilize metrics to drive process and performance improvement.

REQUIREMENTS

• 2+ years experience in operational reporting and process improvement preferred.
• Experience with Microsoft Visio, Access and Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional Formatting, and Pivot Tables are preferred.
• Strong Regulatory knowledge and Single Point of Contact acumen.
• Current, working knowledge of the Microsoft Office suite, including MS Project, is a plus.
• High school diploma or equivalent.
• Previous mortgage servicing experience is preferred.
• Experience with Fiserv, Aspect, or similar system is desired.
• Advanced written communication skills.
• SQL developer skills are highly desired.

Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:

• Collaborating Contagiously
• Caring Fiercely
• Doing the Right Thing
• Leading Thoughtfully

Caliber benefits and perks will WOW you!

Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.

We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.

Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complimentary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.

Caliber is an equal opportunity employer.