What are the responsibilities and job description for the Application Support Engineering Lead position at Calibrate?
OUR MISSION
Calibrate’s mission is to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.
Obesity is America’s underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.
To bring Calibrate to everyone who needs it, we’re building the first telemedicine business within the healthcare ecosystem, aligning incentives for consumers, doctors, insurers, and pharmaceutical companies. We’ve built a proprietary Vertical Pharmacy Engine to connect our members to the most efficient path to insurance coverage, paving the way for a new model of chronic disease care.
Calibrate’s first product, the One-Year Metabolic Reset, brings decades of clinical research directly to consumers through a virtual program combining FDA-approved prescription medication with intensive lifestyle intervention. The 52-week structured program includes biweekly 1:1 video coaching and curriculum that spans classes, recipes, workouts, and more. A purpose-built app enables daily tracking of food, energy level, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to tap into the Calibrate community.
Calibrate’s recently launched Masters Program keeps members engaged and supported in their metabolic health beyond their first year with the same evidence-based approach that defines Calibrate’s One-Year Metabolic Reset, at a lower cost. The result is a program that sustains and builds on members’ results with improved whole-body health that enables them to embrace a new day-to-day.
KEY RESPONSIBILITIES
- Triage member-reported and internal technical issues across Calibrate’s platform
- Investigate reported problems in Calibrate’s platform through multiple avenues, including logs, data analysis, manual debugging, and more
- Think proactively and partner with engineering to prevent support issues before they are realized, including participating in technical design reviews
- Automate solutions to recurring issues using programming skills
- Monitor and report on trends that negatively impact our member experience, driving prioritization
- Work closely with engineering & product to improve our product
- Navigate Calibrate’s technical, coaching, medical, and support teams building trust in Calibrate’s platform and support
BACKGROUND AND EXPERIENCE:
- 5 years experience in application support engineering or related field
- Experience troubleshooting and debugging software products
- Ability to work both individually and collaboratively
- Excellent communication skills with a focus on translating technical concepts to a wide audience
- Basic Excel, SQL, Datadog, Sentry, Python, Github, JIRA knowledge
- Bachelor’s degree in engineering, computer science, or systems engineering is a plus but not required
BENEFITS
At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:
- Competitive salary with opportunity for equity in an early stage, high growth business
- Generous paid time off, including an all-company holiday over Thanksgiving week
- Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
- One Medical membership and Teladoc virtual care
- Fertility, gynecology, and wellness services through Kindbody
- Therapy on your time with a free year of Talkspace membership
- Health advocacy and assistance services through Health Advocate
- Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life
- Remote team with a headquarters in NYC
- Competitive Paid Parental Leave for parents
- REMOTE WORKER STIPEND
- Professional Development Stipend
