Associate Governmental Program Analyst (Complaint Investigator)

Working Title: Complaint Investigator

Final Filing Date: May 29,2024

Job description

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by independently planning, coordinating, and conducting investigations throughout California of complaints of abuse and unprofessional conduct against Certified Nurse Assistants (CNA), Home Health Aides (HHA), and Certified Hemodialysis Technicians (CHT). The Associate Governmental Program Analyst (AGPA) evaluates confidential and classified criminal offender record information obtained from the Department of Justice, arrest reports, court documents and/or evidence of rehabilitation. The AGPA gathers information from a variety of sources and performs thorough research; conducts interviews; independently analyzes investigative findings; determines the degree to which allegations have been substantiated; makes well-reasoned, fully supportable recommendations for disciplinary action (no action, warning, diversion, suspension, or revocation); and composes concise, well-written reports and recommendations. The AGPA independently plans, prepares for, and testifies as a witness for the Department at appeal hearings throughout California related to the findings of the investigations. The AGPA may, on occasion, be required to testify in criminal proceedings relative to their investigative actions and findings. Statewide and overnight travel related to investigations, training, meetings, etc. is required up to 20%.

The AGPA reviews and applies California laws, state and Federal regulations, and program and departmental policies and procedures (i.e., California Health and Safety Code, California, and Federal Codes of Regulations, etc.). Additionally, the AGPA communicates and coordinates with state and Federal agencies involved in the certification of and disciplinary actions against CNAs, HHAs, and CHTs, including the District Offices of CDPH, Department of Justice, local law enforcement, District Attorney's offices, licensing boards, etc.

The incumbent works under the direction of the Staff Services Manager I (SSM I).
Teleworking may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

This job announcement is a re-posting. If you have already applied you do not need to re-apply, we have your application on file.

This is a 12 month Limited-Term Full-Time position that may be extended or become Permanent.

The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200 and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

A copy of the duty statement can be found here.

https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=426450

HOW TO APPLY:
1. Create a CalCareers account. This is a free database that allows you to create an account, load your resume and apply for positions. https://jobs.ca.gov/

2. Take the Associate Governmental Program Analyst Exam that can be located at the link below. https://www.calcareers.ca.gov/JOBSGEN/9PB04.PDF

3. Apply for the Associate Governmental Program Analyst position through the link below.

https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=426450

4. Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting. Any applications received that do not provide a written response to the SOQ will not be scored/reviewed.

Statement of Qualifications (SOQ) Instructions

PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.

Submission of a Statement of Qualifications is required.Responses should not exceed one (1) page in a cover letter format, Ariel font of no less than 12-point with 1-inch margins. The applicant’s first and last name, and the title “SOQ” must be in the upper right-hand corner.

Statement of Qualifications Instructions:

Please describe your investigative experience and include the types of interviewing techniques utilized in these investigations.

PAY AND BENEFITS:

$ 5,684.00 - $7,114.00 per Month

Benefits: Work Life Balance with flexible telework options, Alternate Work Week available, Paid time off including: holidays, annual/sick leave, professional development days, personal days, disability leave and more, Travel Reimbursement, medical, dental and vision benefits (with cash options), generous defined-benefit pension, retiree Healthcare, Employee Assistance Program Benefits including CalHR Wellness Discounts, 401(k) and 457(b) Plans (Savings Plus), Commute Program, Life Insurance/Death Benefits Options, ScholarShare 529 College Savings Plan Options, Group Legal Services Insurance Plan Options

Job Types: Full-time, Temporary

Pay: $5,684.00 - $7,114.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Administrative/Clerical: 3 years (Required)

Ability to Relocate:

• Sacramento, CA 95834: Relocate before starting work (Required)

Work Location: In person