Program Technician II (Investigation Technician) FFD 5/28/24 JC 431468

Working Title: Program Technician II (Investigation Technician)

Final Filing Date: May 28, 2024

Job Description

The Program Technician II (PT II) position supports the California Department of Public Health’s (CDPH) mission and strategic plan by performing a wide range of clerical and technical duties associated with reviewing and processing incoming complaints. This includes frequent contact with facility staff, CDPH surveyors, and complainants, entering data in multiple systems, and providing certification and/or process information and documents to health care providers, nurse assistants, home health aides, hemodialysis technicians, and internal and external stakeholders via phone, email, fax, and mail. Provides administrative and technical support to the Investigation Section by maintaining supplies and equipment inventory, processing daily mail; acting as the liaison for the State Records Center; answering, responding to, and forwarding calls; and creating paper and electronic investigative case files.

The incumbent works under the general supervision of the Staff Services Manager I of the Investigation Section Intake Unit.

Teleworking may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

*This is a reposting of JC-390960 , JC-402678 and JC-412569 to increase candidate pool. If you have previously applied under JC-390960 ,JC-402678 or JC-412569 , you need not reapply. Your application is still being considered.

The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200 and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

A copy of the duty statement can be found here. https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=431468

HOW TO APPLY:
1. Create a CalCareers account. This is a free database that allows you to create an account, load your resume and apply for positions. https://jobs.ca.gov/

2. Take the Program Technician II exam that can be located at the link below.

https://www.calcareers.ca.gov/JOBSGEN/0PBCS.PDF#page=4

3. Apply for the Program Technician II position through the link below. https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=431468

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -Please see Statement of Qualifications instructions below at end of posting. Any applications received that do not provide a written response to the SOQ will not be scored/reviewe.

Statement of Qualifications (SOQ) Instructions

Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.

The Statement of Qualifications (SOQ) serves as a documentation of a candidate’s ability to present information clearly and concisely. The SOQ is a narrative writing that individually answers each question below. The response shall be up to one page length, using Arial font, 12 point, 1-inch margins, and must be in an essay format. Applications received without a clearly titled “Statement of Qualifications” may not be considered for this position. The response must include the applicant’s name in the upper right-hand corner and address the question below. A resume is not needed for this position.

Statement of Qualifications Question:

Based upon the duty statement, please describe your knowledge, skills, and abilities related to this position.

PAY AND BENEFITS:

$ 3,613.00- $ 4,528.00 per Month

Benefits: Work Life Balance with flexible telework options, Alternate Work Week available, Paid time off including: holidays, annual/sick leave, professional development days, personal days, disability leave and more, Travel Reimbursement, medical, dental and vision benefits (with cash options), generous defined-benefit pension, retiree Healthcare, Employee Assistance Program Benefits including CalHR Wellness Discounts, 401(k) and 457(b) Plans (Savings Plus), Commute Program, Life Insurance/Death Benefits Options, ScholarShare 529 College Savings Plan Options, Group Legal Services Insurance Plan Options

Job Type: Full-time

Pay: $3,613.00 - $4,528.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $3,613 - $4,528