What are the responsibilities and job description for the Shift Leader position at California Donut Kings?
Dunkin Donuts Shift Leader/Manager
Primary Purpose:
Assists in managing the day-to-day operations of a Dunkin Donut restaurant. Ensuring product quality, team member development, Guest satisfaction, restaurant profitability, and assimilation into the culture of “People First”.
Essential Duties:
Has primary responsibility for all the following:
- Successfully manages restaurant when Restaurant Manager is not in the store. Professionally communicates with Restaurant Manager all information relative to the operations of the shop.
- Ensures compliance of Dunkin Brands operational standards, Dunkin Brands uniform and appearance standards, company policies, and federal/state/local laws and ordinances. Including but not limited to: 6 steps of service standards, Redbook compliance, Product levels, Master sanitation schedules, Self-assessments, and State and Federal Labor laws, etc.
- Ensures all cash is maintained at specified levels. Manages cash controls to ensure over/shorts are kept at a minimum.
- Maintains Serve Safe Certification. Familiar with Radiant back-office system, CML donut ordering system, NDCP Stock ordering system, onboarding system, and Dunkin Brands Online University.
- Improves Guest service by managing GSS comments, and Dunkin Brands Consumer Care feedback.
- Compliments Restaurant Manager at maintaining appropriate staffing levels, and assists in creating a fun, professional work environment in the restaurant.
- Ensures successful rollout and execution of Dunkin Brands Monthly Marketing windows.
- Upholds safety and security standards always. Consistently enforces Loss Prevention Policies and procedures.
- Must achieve a passing score on all Dunkin Brands corporate audits, and maintain at least a 90% on all local or state health inspections.
- Accomplish any other reasonable request made by management of company.
Minimum Work Experience Required:
- Must have a successful track record as manager in quick service food operations preferred.
Other Work Requirements:
- Driver's license, food handlers card
- Must have pleasant, polite manner for dealing with public as well as staff.
Minimum Education or Formal Training:
- High School diploma or GED required ability to successfully perform all job duties of all positions in the restaurants.
Working Conditions:
Work long hours, scheduled or unscheduled as emergencies arise. Must be willing to perform all functions at the restaurant level. Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. Includes some work outdoors. Also, work with hot, cold, and hazardous equipment as well as work with phones, computers, printers, and other office equipment.
This Dunkin' Donuts restaurant is independently owned and operated by California Donut Kings LLC.
“You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.”
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid training
- Vision insurance
Physical Setting:
- Bakery
- Coffee shop
- Fast casual restaurant
Schedule:
- Weekend availability
Experience:
- Management: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location