Patient Service Representative

Tenet Health Central Coast- Call Center

General Summary:
A non-exempt medical office position responsible for front office processes in the physician practice
Essential Job Responsibilities:
1. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
2. Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
3. Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code
of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job
functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
4. Greeting patients entering the physician practice.
5. Answering office phones, making appointments, confirming appointments and rescheduling when
necessary.
6. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
7. Assists in checking out patients and assists them with referral processing and scheduling process
8. Collects co-pays and posts charges.
9. Charge entry and patient balance processing.
10. Distributes information to patients regarding office policies, procedures, information about the practice,
11. Explain and enroll patients in the patient portal.
12. Additional responsibilities as needed.

Education: High school diploma/GED with completion medical office assistant program preferred.
Experience: Highly prefer a minimum of 1 to 2 years of experience working in a healthcare setting

Pay Range: $18.17 - $27.25
Individual wages are determined based upon a number of factors including, but not limited to, an employee’s qualifications and experience.

Tenet Healthcare/TPR complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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