What are the responsibilities and job description for the Administrative assistant position at California State University, Fullerton?
Job Summary
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination.
We are continuously seeking individuals from various career disciplines that share the University’s mission and core values.
We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position :
The Office of the Registrar serves students and the campus community by providing quality services that facilitate enrollment, retention, and degree completion while maintaining accurate academic records for the University.
We are also responsible for processing transfer credit and maintaining articulation agreements with other institutions. Additionally, we register new and continuing students for classes, maintain academic records, prepare transcripts and diplomas, and review petitions for exception to University policy.
We seek an exceptional individual to join our team as the Registration Administrative Support Assistant II. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
The Administrative Support Assistant provides detailed information regarding the Registration and Records processes in accordance to establish procedures.
The information services part of this position is done by phone, in person, e-mail and Service Now system. Provides assistance in guiding students to the online forms on the Office of the Registrar website.
Performs ongoing enrollment verifications for current students. Provides assistance and resolution for student registration problems over the phone, in person, email, and Service Now tickets.
Explains registration procedures, policies, and deadlines to new and continuing students, as well as to campus staff and faculty.
Processes registration transactions in the Common Management System (CMS) student records system by reviewing the forms in the Adobe Experience Manage (AEM).
Provides information on university academic policies and procedures to students, staff, faculty, and campus community. Other duties as assigned.
Essential Qualifications
High School diploma or the equivalent and three years of experience in general office, clerical or secretarial work or the equivalent.
General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, practices, and equipment.
Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing.
Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures.
Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.
Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data. Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
Basic typing and keyboarding skills.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.
Preferred Qualifications
Experience entering data using an online system, as well as updating a student information system. Experience in a high-volume customer service environment.
Experience working in a college or university setting. Experience working as a member of a team. Ability to stay calm and helpful when dealing with distraught, irate, frustrated, or disgruntled students and members of the public.
Ability to memorize and disseminate large amounts of information.
Last updated : 2024-06-13
Salary : $3,505 - $5,159
