Assistant Director, Administrative Computing and User Experience (Administrator I), User Experience
Job Posting for Assistant Director, Administrative Computing and User Experience (Administrator I), User Experience at California State University, San Bernardino
Assistant Director, Administrative Computing and User Experience (Administrator I), User Experience
California State University, San Bernardino
California State University, San Bernardino
Job No: 519038
Work type: Management (MPP)
Categories: MPP, At-Will, Full Time, Information Systems & Technology
About CSUSB
California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.
At CSUSB, you can:
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Build your future
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Work with the best
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Be your authentic self
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Focus on you
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Make a lasting impact
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Work for a purpose that is greater than your own
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Bring everything you are, become everything you want
Department Summary
Administrative Computing & User Experience (ACUx) is a department of the Information Technology Services (ITS) division. ACUx develops, provides support for, and manages various campus enterprise software applications on a variety of hardware platforms. Support is provided for all CSUSB Administrative Systems.
The University recently migrated to Oracle/PeopleSoft's Student Administration Suite of software. This migration joins the University's Finance, Human Resources and Student Information System Applications as part of the CMS (Common Management System) sponsored by the CSU.
Required Application Materials
All applicants must submit 1). Letter of interest or cover letter, 2). Current resume or curriculum vitae, 3). Three professional references who can provide assessments of your professional experience, accomplishments, and prospects for success in this position, and 4). Diversity Statement - may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational and/or professional experiences, background/philosophy has prepared you for this role at California State University, San Bernardino (maximum 250 words).
Job Summary
Under general direction of the Information Technology Services Chief Administrative Systems Officer, the Assistant Director of Administrative Computing & User Experience (ACUx) is responsible to work with the Chief Admin. Systems Officer in leading the design, development, implementation and support of all administrative systems at CSUSB including (but not limited to): Advance, Data Warehouse, Qualtrics, EMS and the data transfer between ERP systems, PeopleSoft Campus Solutions, PeopleSoft Finance, PeopleSoft Human Resources, uAchieve (PAWS & myCAP), CourseLeaf (CAT, CIM, and CLSS), RAVE and integration of all 3rd party applications with PeopleSoft Student Information System.
The Assistant Director manages a diverse team of functional and technical resources and oversees the tasks performed by the Administrative Computing and User Experience (ACUx). This team is responsible for the development and maintenance of existing and future administrative application projects and services. The Assistant Director has direct oversight of systems analysts and programmer/analysts in the implementation of institutional wide platforms in the following areas:
- Data Warehouse
- Reporting Platforms (such as Tableau)
- Human Resources
- Finance
- Student Finance
- Campus Community
- Advance
- SOTEs
- RAVE
- EMS
- Qualtrics
- Business Intelligence
- uAchieve
- Application Infrastructure
- Enterprise Data Management (Dell Boomi).
Provides direct supervision to a team of professionals, managing the work by coordinating, assigning and developing project plans and timelines. Recommends hiring of new employees, salary actions, terminations, and performance ratings. Set assignments, establish schedules, approve timesheets and conduct annual reviews in accordance with CSUSB HR procedures. Provide overall support to staff for system testing, and mandatory compliance reporting requirements.
The Assistant Director works closely with the Chief Administrative Systems Officer to coordinate major projects and upgrades affecting administrative systems. This position provides leadership and management for the design, implementation and support of various university enterprise administrative system applications, which includes the Oracle/PeopleSoft modules for student administration, financials, and human resources; development; identity management systems; mobile applications; auxiliary administrative systems; and a variety of integrations with campus departmental information systems. Best practices, applications, techniques, and methods in information technology management are utilized.
The Assistant Director works with the Chief Administrative Systems Officer to manage all PeopleSoft Applications and to:
- Provide technical expertise to all PeopleSoft users.
- Provide resources and strategize custom reports, queries, and data extracts.
- Manage the coordination of system integration to and from PeopleSoft to other applications.
- Manage user acceptance testing and training sessions for PeopleSoft applications.
- Work collaboratively/manage other analyst/programmers in designing/maintaining integrated systems with PeopleSoft.
- Work closely with subject area experts to provide the technical expertise for the integrated systems.
- Manage the ERS application for CO reporting.
The Assistant Director partners with Institutional Research and Digital Transformation to develop business intelligence and predictive analytics for data driven decision making with user experience improvement in mind. The analytics are utilized to measure and improve key performance indicators (KPI) and assess these improvements.
The Assistant Director works closely with these departments to implement and continuously improve software applications such as Tableau, the myCoyote portal and the myCoyote app with oversite in the following:
- Manage the maintenance of user security and ensure proper user role assignments. Integrate external systems into the portal.
- Manage the administration and maintenance of Appsian's PeopleUX application inside of PeopleSoft to provide mobile-responsive design of PeopleSoft pages for a visually aesthetic user experience.
- Manage the administration and maintenance of myCoyote personal messaging application inside of PeopleSoft to provide targeted, personalized, and automated messages. Also manage the integration of this application with ModoLabs portal application.
The Assistant Director is a part of the ITS Leadership Team. As a part of this team, the Assistant Director works with the Chief Administrative Systems Officer to align tasks, projects and accomplishments with the strategic goals of the university based upon the vision and mission of the university. The Assistant Director works collaboratively with all departments of ITS, the campus community, and the Chancellor's Office to accomplish these goals.
Employment Status: Full-time, At-Will, Exempt position with the possibility of converting to permanent.
Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on October 28, 2022.
Work Schedule
Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.
Key Qualifications
- Strong supervisory and team or project leadership skills.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent project and time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to delegate when appropriate.
- Thorough understanding of the project or product life cycle development.
- Excellent ability to analyze data and find solutions to problems, work independently, communicate effectively, and write clear and concise reports.
- Demonstrated ability to maintain composure and tact during high stress situations and under heavy workload, with conflicting priorities, frequent interruptions, and other demands.
- Demonstrated ability to initiate necessary actions, remain flexible, coordinate many activities simultaneously, and handle requests expeditiously using appropriate judgment.
- Ability to exercise personal initiative and independent judgment within the scope of the assigned duties.
- Strong interpersonal skills and ability to work well with a wide range of campus personnel, to engage trust, and to serve as a leader of a larger project team.
- Ability to handle highly sensitive materials and situations, to include confidential files; ability to maintain strict confidentiality and to exercise complete discretion, diplomacy, and good judgment.
- Ability to plan and organize multiple tasks and prioritize work, including setting and meeting deadlines.
- Strong critical thinking and problem-solving skills, with ability to be persuasive and negotiate on behalf of the department/organization.
- Ability to lead and work as part of a team; and collaborating with others to achieve a common goal.
- Excellent presentation, written, verbal communication skills, the ability to translate business requirements into functional specifications, organizational skills; and strong interpersonal skills to work effectively with a wide variety of stakeholders.
- Ability to multitask and offer support with quick turnaround due to tight deadlines developed by the system-wide project management team.
- Proficiency in Word, Excel (Advanced user), Access, Power Point, and possess the ability to quickly learn new technologies.
Education and Experience
Bachelor's degree from an accredited four-year college or university with an emphasis in Computer Science, Computer Information Systems, or related field.
Three to five years direct experience working in fast a paced, demanding environment, as well as advanced working technical knowledge of Oracle/PeopleSoft SIS System. Minimum one year of managerial or supervisory experience overseeing technical projects and a technical team in Higher Education or University environment.
Preferred Qualifications
- Master's Degree in a related field from an accredited college or university.
- Full-time equivalent of four years progressively responsible management or leadership experience in Higher Ed. Overseeing technical projects and technical teams.
- Ten or more years of experience working with PeopleSoft SIS/ERP and related reporting tools within the California State University System.
- Working knowledge of CSU employment policies and procedures.
- Program and/or project management experience using any SDLC/PDLC methodologies.
- Strong organizational skills and customer service, team-oriented collaborative work style approach in carrying out assignments.
Salary:
Anticipated Hiring Range: $4,904 - $ 9,204 Per Month
Classification Salary Range: $3,750 - $11,146 Per Month
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.
The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.
Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.
Supplemental Information
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Salary.com Estimation for Assistant Director, Administrative Computing and User Experience (Administrator I), User Experience in San Bernardino, CA
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