Manager, Custodial Services

Working Title

Manager, Custodial Services

Administrator Level (for MPP positions only)

This position is an Administrator I in the California State University Management Personnel Plan (MPP), reporting to the Director, Custodial Support Services.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Facilities Services - Custodial Services

Appointment Type

At-Will

Time Base

Full-time (1.0)

Work Schedule

Monday - Friday; 9:30am - 6:00pm

Incumbent must have ability to work variable nights, weekends, and/or holidays, on-campus or off-site, depending upon work conditions and demands.

Anticipated Hiring Range

$6090.00 Per Month ($73,080.00 .00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Director, Custodial Support Services, Facilities Services, the Manager, Custodial Services is responsible for the strategic planning, development and implementation of custodial programs and services to maintain cleanliness of designated Campus Buildings. This position provides leadership, direction, and management for the Custodial Services work unit with up to 40 custodial staff, in addition to custodial leads.

GENERAL DESCRIPTION OF THE DEPARTMENT/ORGANIZATION

The Facilities Services Division works within the Administration & Finance Cabinet area and consists of four main functional areas: Facilities Operations (Campus and Housing), Central Support Services, Grounds and Custodial Operations. Facilities Services maintains and manages all facilities, utilities, grounds, and property owned, leased, or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring that facilities, grounds, and operations are appropriately and safely maintained, managed, and operated.

Position Information

Managerial responsibilities include:

Managerial Leadership

• Provides leadership and personnel management to custodians within Custodial Support Services, Facilities Services.
• Develops, implements and maintains employee development, recognition and evaluation programs.
• Assist in the recruitment, interviewing and hiring of new employees in collaboration with Facilities Services, HR unit.
• Develop, implement, and refine various training modules for staff. Assure that training is systematic, consistent, and uses best practices.
• Manage and approve payroll, monitoring for appropriate scheduling and hours.

Operational Management

• Plans and implements day-to-day, weekly, monthly and annual work plans and schedules for custodians and laborers.
• Generally, coordinates overall work plans and programs with the university community.
• Maintain frequent customer contact, and initiate routine walk-through visits, evaluating quality, and creating plans of correction as necessary.
• Coordinates setup for events on all campuses and ensures proper staffing.
• Oversee vendor relationships, negotiate and purchase inventory supplies and equipment. Maintain tracking system for costs of supplies and equipment to be used for pricing/costing purposes.
• Provide strategic planning regarding productive use of department resources.
• Responsible for establishing and maintaining internal staffing and contract resources necessary to provide day-to-day routine response and 24/7 emergency response for university programs and operating needs.
• Coordinates logistics and analyzes operations to continuously improve custodial services.
• Uses management techniques and data analysis to lead custodial teams.

Business Partners

• The incumbent represents Facility Services to the campus community, serves and participates on committees performs special tasks as assigned by the Director of Custodial Support Services.
• Position maintains a university environment that is clean and sanitary and meets the needs of the university customers. Position is responsible for providing excellent customer service to the campus community.

The incumbent is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, Revised July 21, 2017, as a condition of employment.

Other Duties as Assigned

Minimum Qualifications

• Must possess a working knowledge of the full range of Custodian / Lead Custodian work as described in the Job Description and Job Classification.
• Must have a minimum of Five (5) years’ experience of direct custodial supervisory experience in an institution or environment comparable to the University. Must have a demonstrated knowledge and experience of: hiring practices, staff selection, supervision, scheduling, planning and inspection of custodial services.
• Ability to organize custodial projects and independently determine plans and priorities for the projects.
• Ability to independently develop programs, policies, and procedures for continual improvement.
• Demonstrated leadership skills in a bargaining unit environment utilizing a customer oriented, service centered, attitude.
• Ability to interpret and apply university policies, procedures and regulations.
• Working knowledge of CSU procurement, purchasing and contracting policies.
• Ability to develop, interpret and apply accurate, multiple and precise custodial operations.
• Ability to perform product research and make comparisons of different custodial work practices, methodologies, products and equipment.
• Ability to train others on new custodial skills, practices and procedures and provide leadership direction.
• Ability to effectively handle interpersonal interactions and highly sensitive interpersonal situations at all levels.
• Ability to effectively write and present own reports.
• Ability to work in an environment of demanding pressures and short deadlines requiring a high degree of focus.

• Proficiency in the use of office software programs, technology and systems, spreadsheets and database management programs and communication.
• Proficiency with PC based software used for training and planning work schedules and tasks.
• Working knowledge of floor care, general cleaning, and restroom sanitizing procedures.
• Working knowledge of custodial equipment, procedures and supplies.
• Possess the skills and ability to directly/indirectly supervise a large staff which including the planning, assigning, reviewing, and evaluating the work of others.
• Proficient in the English language, writing and oral communication with individuals in a face-to-face, one-on-one, in a group setting and by telephone and e-mail.
• Knowledge of record keeping which includes maintaining records, logs, and filing systems.

Environmental/Physical/Special

• Ability to succeed in a fast-paced, multitasking environment
• Ability to work variable nights, weekends, and/or holidays, on-campus or off-site, depending upon work conditions and demands.
• Ability to use computers and other communications tools for extended periods of time.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.