What are the responsibilities and job description for the Senior Product Manager position at CALL BOX?
Description
At Call Box, we created a first-of-its-kind call tracking software used by over 100,000 business today. We believe everyone wants to become a better version of themselves, and we work hard to provide software and a culture that maximizes that growth mindset. We hire smart and ambitious doers and set them loose in an exciting and complex technology business. Our solution provides complete visibility into how calls are handled, leveraging AI, ML, and human reviewers to identify opportunities for improvement. These insights enable our customers to ensure that every single sales opportunity is given the best chance at conversion. In addition to our software solution, we are also telephony experts and provide solutions that help execute calls more efficiently, providing a better experience for their customers.
As the Senior Product Manager, you’ll be responsible for researching, designing, and delivering innovations and integrations on our core functionality. Oversight includes at least the following product areas: call tracking, tracking lines, reporting, automated alerts, staff/user management, click-to-call. Outside those product areas, you’ll coordinate with other product managers in areas that overlap (texting, integrations, phone system, communications dashboard, voice recognition). You’ll gain a deep understanding of our ideal user’s needs and bridge the technical and business worlds to deliver a product that meets those needs. You’ll develop the product roadmap alongside the EVP, Marketing & Product Planning and other product managers but also work closely with the development team, sales team, consulting team, marketing team, and business development team.
Responsibilities:
- Responsible for the product planning and execution throughout the product life cycle, including gathering and prioritizing product and client requirements and working closely with cross functional teams to ensure goals are met.
- The position will cover multiple product areas and may ultimately include the supervision of Product Managers.
- Work with the Director of Project Management to formalize and oversee Product Management processes, including roadmapping, backlog prioritization, quarterly scheduling, and t-shirt sizing.
- Work cross-departmentally and with EVP, Marketing & Product Planning to define product roadmap based on customer / customer's needs, business objectives and tech trends.
- Prioritize development backlog items based on product strategy, business value to the customer, and resource availability and build out product roadmaps.
- Be responsible for coaching, mentoring, and training team members on a week-to-week basis.
- Work with Product Marketing to communicate across all levels of the organization on new products, launch plans, and functionality.
Requirements
An ideal candidate:
- Has 3 years of product management experience in a technology company
- Has excellent people management skills
- Is extremely organized
- Has the ability to pick up on technical concepts quickly and/or has previous software development experience
- Is skilled at cross-departmental communication and embraces communication with clients and prospective clients
- Is highly empathetic with users, customers, and co-workers
- Has a positive attitude towards solving problems as a team
- Is capable of taking complex issues, breaking them down and making them simple to understand
Salary : $120,000 - $150,000