Vendor Manager, Nogales, Sonora

Job Overview:
CallPoint has specialized in the home services industry since 2008 and is considered the call center expert for plumbing, HVAC, and electrical companies. We help local service companies maximize their revenue by delivering sales opportunities and we’re looking for a motivated and talented person to join our team in the role of Vendor Manager.

We are seeking an On-Site Vendor Manager at our Nogales, Sonora location. The ideal candidate is 100% bilingual English/Spanish, with a high energy personality, capable of making decisions and ready to take charge. This role will be responsible for the culture, environment and facilities of the Nogales office, and will serve as the liaison to the Arizona-based management team.

Responsibilities:

• General oversight (no direct reports) of agents and call center culture, promoting a sense of teamwork and overall professional engagement.
• Proactive in working with local supervisors to coordinate training sessions for existing agents. These sessions are intended to help agents sharpen their selling skills and further train them on identified gaps in industry knowledge and performance.
• Coordinate and set up training classes for new employees.
• Collaborate with supervisors to pitch creative ideas to optimize performance, drive efficiencies, maintain high levels of customer satisfaction, promote positive attitudes and company culture through events and contests.
• Drive continuous improvement initiatives aimed at enhancing the overall efficiency, effectiveness, and quality of call center operations.
• Oversee all aspects of the building site, including managing local vendors, scheduling deliveries and coordinating ongoing building maintenance.
• Work with local business partner to coordinate required governmental regulations such as building licenses, annual emergency training and site inspections.
• Coordinate any additional buildout of space within the building.

Qualifications:

• Bachelor's degree or equivalent job experience in a related field.
• Proven experience in vendor management within the call center industry, with a strong understanding of call center operations and outsourcing dynamics.
• Excellent negotiation, contract management, and relationship-building skills.
• Strong analytical and problem-solving abilities, with the capability to interpret and leverage data to drive decision-making and process improvement.
• Exceptional communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.
• Demonstrated leadership qualities with the ability to influence and motivate cross-functional teams and external partners.
• English/Spanish bilingual required.
• Reliable transportation.
• Valid U.S. passport.

ABOUT CALLPOINT

CallPoint has specialized in the home services industry since 2008 and supports plumbing, HVAC, and electrical companies across the country. Our Mission is to strategically handle phone calls for our customers to maximize their revenue. Our Vision is to be the best contact centerin the home services industry by providing the highest level of service while delivering sales opportunities that achieve business, financial and personal growthfor all. To learn more about CallPoint, please visit our website at .

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• vendor management: 3 years (Required)

Language:

• English and Spanish (Required)

Ability to Commute:

• Nogales, AZ (Required)

Work Location: In person

Salary : $45,000 - $50,000