Bilingual Contact Center Specialist

CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more. With such a diverse range of communication services, CALLS PLUS needs a wide range of employees most of whom have college degrees or in-depth experience.

We are not your typical call center. CALLS PLUS specializes in helping government agencies nationwide go beyond standard customer service to solve real life
problems. We look for exceptional people, some with college degrees and others with front line experience in such areas as healthcare, social service case intake
and counseling, housing/building maintenance, law enforcement, local, state or federal programs, or related fields. Then, we train them to do their jobs consistently, with our high standards of excellence.

CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client
accounts. After an employee’s first 90 days he or she is evaluated and assigned to those client groups that are the best fit for their education, skills and backgrounds.

CORE VALUES: People Power, Integrity & Ethics, Dependability, Accountability and Creative Innovation

"CHANGING LIVES, ONE CONVERSATION AT A TIME"

Requirements: 

• Ability to work 8 hour shifts
• Ability to sit and utilize a computer for extended periods
• Available to work nights, weekends and holidays
  
• Professional communication skills (written and verbal)
• Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
• Active listening and critical thinking skills
  
• Ability to ask probing questions if necessary to identify what the caller need and provide a solution
• Ability to quickly build a rapport with callers
• Ability to de-escalate difficult/ irrate callers
  
• Detail-oriented
• Must demonstrate time management and prioritization skills
• Be passionate about helping others 

Qualifications

• Must have 3 years experience in the healthcare and/or housing industry & understand terminology
• Must be able to pass a background check
• References required
• College degree a plus
• Experience with a government agency a plus

Benefits:

• Medical Membership
• Personal time off
• Vacation time
• Bereavement leave
• Jury Duty leave
• Sick days
• Holiday Pay (10 company recognized holidays)

Perks:

• Paid Training
  
• Room for advancement/ Prefer to promote within
• Recognized birthdays, employee of the month, promotions and company anniversaries
• Convenient lunch/Food trucks available for lunch several times throughout the month
• Mental Health counseling sessions
• Company Quiet Area (for meditation)
• Employee referral bonus program
• Transportation Assistance / Uber
• Luncheons on Thanksgiving and Christmas