Job Purpose : The Tier 1 Support Technician will work as a member of the Technical Services Team within the CallTower Division of CallTower, Inc.
to deliver excellent support experiences for our clients based on documented procedures. The technician is responsible for managing and supporting email and voice add, move, and change requests for CallTower clients.
The technician will work collaboratively with Tier 2 support for CallTower clients. The Tier 1 Support Technician must strive to delight our customers, have a bias for action and demonstrate a passion for excellence.
Core Objective : All activities and priorities are to be aligned with CallTower’s thematic goal and corporate playbook. We exist to connect people and behave with : 1) passion and willingness for excellence, 2) bias for action, 3) a focus to engage with and delight our customers.
We aspire to listen, collaborate, have fun, be tenacious, support employees desire to continually improve, learn and grow, and be known for our expertise Duties :
Last updated : 2024-05-13
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