ITS Administrator, Sr. (Network Administrator)

About CalOptima Health

Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you re looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health!

About the Position

The ITS Administrator Sr (Network) will be responsible for the day-to-day administration of CalOptima Health s multi-platform network environment. The incumbent will support Microsoft Azure, Extreme Networks, F5 Networks, Palo Alto Networks, RSA Security, Pulse Secure and Zscaler systems. The incumbent will coordinate with respective internal support and engineering teams and various external partners and vendors.

Duties & Responsibilities:

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Provides network escalation support to other Information Technology Services (ITS) teams.
• Works closely with and advises Information Security on vulnerabilities and threats by identifying, analyzing and resolving infrastructure vulnerabilities.
• Performs administration duties for on-prem and cloud-based network systems and services in collaboration with team members, architects and leadership in accordance with best practices and strategic direction.
• Manages medium to large-sized projects.
• Plans, develops, tests and implements new projects.
• Upgrades, installs and configures network systems and associated equipment.
• Responds to, updates and closes complex service desk tickets generated by internal business partners.
• Monitors network/system performance by identifying system and network events and security and environmental alarms.
• Develops documentation for new and existing systems.
• Guides and assists junior staff in skills development.
• Completes other projects and duties as assigned.

Experience & Education:

• Bachelor's degree in computer science, engineering, information technology or related field required.
• 6 years of experience working with Extreme Networks EXOS and XIQ, VOS, EOS and Control in a wired and wireless environment required.
• 6 years of experience working with Palo Alto Networks required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

• Cloud-based certification in Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (Google Cloud Platform).
• Network vendor certifications for Extreme, Palo Alto or F5.
• Experience in a multi-cloud, hybrid cloud or collocation environments.
• Experience with Information Technology Infrastructure Library (ITIL) Foundations or relevant best-practice framework.
• 6 years of experience working with Microsoft Azure Government Community Cloud (GCC) and/or Commercial Cloud.
• 6 years of experience working with Palo Alto s next-generation firewall (NGFW), virtual private network (VPN), software-defined wide-area network (SD-WAN) or Cortex.
• 6 years of experience working with F5 local traffic manager (LTM).
• 6 years of experience working with Zscaler secure web proxies, Pulse VPNs with an emphasis on remote workforce.
• 6 years of experience working with RSA, YubiKey, Azure Active Directory Multi-Factor Authentication (MFA).

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting.

• Work Environment: While performing duties of job, employee is required to work in the computer room from time-to-time where the private branch exchange (PBX) system and servers are maintained and serviced. Noise levels from server fans may exceed 90 dB and room temperatures average 62 degrees Fahrenheit. Extended stays may require ear protection from the noise and a sweater/jacket to keep warm.

About our Benefits & Wellness options:

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.