Underwriting Spec I

Underwriting Specialist I

Remote from WA, OR, UT, and ID

WHO WE NEED :

The Underwriting Specialist will process applications in an accurate and timely fashion ensuring eligibility criteria is met.

Provide customer service to those inquiring about potential or pending policies.

Normally to be proficient in the competencies listed below :

UW Specialist I would have

High School diploma or GED

1-year medical office, customer service or call center experience

Or equivalent combination of education and experience.

General Functions and Outcomes

Prepare and validate processed files for imaging and retention; coordinate document retention and storage, manage and maintain records of received documents and produce application files from electronic sources.

Enter document numbers for approved files into tracking system, validate and enter application approval / acceptance information and release file to Membership for activation.

Produce correspondence, audit all outgoing correspondence and research and document miscellaneous correspondence received by department.

Make, receive and document phone calls.

Incorporate and apply changes made to Underwriting, State or Federal policies to ensure current requirements are met.

Track production statistics.

Comply with MTM and HIPAA Privacy standards.

WHAT YOU BRING :

Demonstrated ability to exercise sound judgment, initiative and discretion in a mature, sensitive and confidential manner.

Ability to type 30 wpm with 95% accuracy.

Computer skills including experience using Microsoft Office (Word, Excel, Outlook) or comparable software and ability to learn and use complex systems.

Ability to organize, prioritize and manage multiple tasks.

Demonstrated ability to establish effective working relationships with coworkers and customers.

Proven ability to be dependable and maintain attendance and production standards at or above department standards.

Ability to communicate effectively both orally and in writing.

Work Environment

No unusual working conditions.

Work primarily performed in office environment.

LI-Remote