What are the responsibilities and job description for the Full Time Guest Service Agent position at Cambria Hotels Bettendorf?
Cambria Hotel is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work a variable schedule based on need. Hours of availability are 1st shift (7am to 3pm) and 2nd shift (3pm to 11pm).
Who We Are:
Frontier Hospitality Group has been locally owned for over 71 years (1950). We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Benefits to Working Here:
- Health and Dental Insurance, 401K, and Voluntary Life Insurance (all that good adult stuff you need).
- Travel Discounts to relax and refresh.
- Growth opportunities to keep you challenged in your career.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Other duties as required with the department.
Qualifications and Requirements:
- High School Diploma or GED (nice to have but not required).
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook.
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Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran