What are the responsibilities and job description for the Showroom Manager position at Cambria?
Cambria has an excellent opportunity for a customer focused individual seeking a challenging and rewarding opportunity in a fast-paced environment. The Cambria Sales and Distribution Center Showroom Manager will oversee day-to-day operations of the Cambria Showroom in our Cambria Sales and Distribution Center. This individual will be responsible for guest relations and the customer experience.
Essential Duties and Responsibilities:
- Generate sales leads and collaborate with the local sales team
- Assist consumers and/or trade professionals with design solutions for their project, as requested
- Support the local market representatives with sales efforts within the architect, designer, remodeler, retailer and fabricator community as needed
- Conduct trainings, executive showroom tours, and product knowledge presentations
- Manage the communication between homeowners, business partners, and the appropriate internal Cambria Representatives to assist with each unique situation
- Develop a business plan to ensure that there is continuous growth of traffic within the Showroom
- Identify and execute creative solutions for attracting specific audiences and demographics to the Showroom, such as CEU presentations, tours, etc.
- Manage the overall look and brand experience in the Showroom, including sample and marketing literature inventory
- Partner with the Marketing department to track and manage leads from the Showroom
- Engage in sales calls and report metrics on a regular basis
- Prioritize business needs across all departments and clearly communicate to those individuals
- Integrate into local trade industry organizations as needed and remain educated on design trends
- Greet and attend to guests and provide information to better help homeowners and other customers understand the benefits of Cambria
- Assist the local market representatives with sales efforts within the architect and design community as needed
- Manage communication between homeowners, business partners and the appropriate internal Cambria representatives to assist with each unique situation
- Manage Salesforce input for tracking in an efficient and detailed manner
- Excellent interpersonal, verbal and written communication and superior presentation skills
- Understanding of audio/visual and security systems is a plus
- Professional and tailored in appearance to reflect our premium brand
- Superior presentation and customer service skills
- Ability to develop and maintain strong working relationships with internal and external parties
- Superb organizational skills, as well as the ability to maintain focus under pressure
- Highly detail-oriented with a passion for perfection; self-motivated; thrives in a team environment that is fast-paced with multiple projects
- Ability to work extended hours (late nights and weekends) for events
Minimum Requirements:
Education: Bachelor’s degree in marketing, business or similar field
Experience: Minimum 4 years’ experience in a retail or showroom environment; experience in commercial/residential interior design industry a plus
Systems: Outlook, Google Suites, PowerPoint, Excel, Word, Salesforce (preferred), etc.
Additional Requirements:
Managerial Responsibilities: Yes
Travel Requirements: Minimal travel required both regionally and nationally
Physical Requirements: Must be able to lift up to 40 pounds for displays, samples and other marketing materials. Requires lifting and handling of event set-ups and take-downs. Requires telephone and computer use.
